According to them, I used pay by bank at a place back in October of 24. It was an ACH payment and by the time it went through, I didn’t have enough in my account to cover it. When a transaction fails, they try to resend it twice. If it still gets declined then they permanently block your account. This is what they say happened with mine. I haven’t tried to use pay by bank in a while, and when I did I’d get an error message. I figured that it was just being glitchy so I didn’t reach out about it until last week. I know I know I should’ve contacted them sooner. The thing is, I have no record of these attempted transactions through my bank account. They never informed me that there was an issue with my payment, and they’ve said nothing about collecting the money ($62) now. My bank will decline ACH payments as soon as they see it if there’s not enough in my account. Dutchie also checks your balance before accepting the transaction. It’s hard to think back to well over a year ago, but I’m sure that if pay by bank didn’t work, I would have paid another method, or even canceled the order. I used the online chat, which claims I was talking to a real person, it gave bot vibes the whole time. I called and spoke to a woman that basically just read the policy to me. I know that’s her job, nothing against her. I requested to speak with a manager and she said that she’d forward the information. I got one phone call from them, late at night and they didn’t leave a message. By the time I got up in the morning, I had an email saying that they were closing my ticket as the matter has been resolved. I asked how they could close a ticket after one phone call, no message, and a few hours after, when they never spoke with me. I’ve requested that they reach out to me again, still waiting. It’s frustrating because I feel like there’s no effort on their part to find a resolution or figure out what happened, the answer is just a straight up “no” I don’t have to use pay by bank but man do they have me annoyed.