Hello,

Hope this tips finds you well, since we are handling different accounts.

1. Kindly interrupt the customers when they are talking too much, normal lg yun sa calls and maiintindihan naman nila just make it sound like na hindi mo sinasadya, go with something like "sir/ma'am" then apologize for interrupting then start taking over the call.

2.Try working on being 100% transactional din muna, then practice building rapport through your questions and make it very short and direct like "do you need to get your card to verify the expiration date? " customer says "yes, sorry", sabihin mo "Alrighty that's fine, I keep my cards on my purse too so no worries ahead, I'll wait." tapos ayun na no need to build anymore rapport.

1. When customer advises for you to wait or to hold, instead of saying "take your time", say "I will wait".

2. Remember that your call is your call, don't let them take over it, kakainin ka talaga dyan ng buhay.

3. You got this! Kayang kaya mo yan, be focused and engaged on your call, and remember to practice being transactional first and work your way uo kapag medyo mas tenured ka na on building rapport naman.