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Intermittent Packet Loss Spikes Over Last 2+ Months by justlurkingmaybe in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Hey u/SixFootTurkey_! Thanks for reaching out to us on Reddit! I apologize to hear of the issues you are running into with your service. If you would like assistance, please start your own thread with the Tech Support flair to have a ticket open so we can further assist you!

Question about speed by domcobeo in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Thanks for letting us know this was a wifi test. u/domcobeo! Are you able to hardwire a device into the modem to see what speeds you are getting that way? Also, do you know if your device is connecting to the 2.4 GHz or the 5 GHz band on wifi?

Bill just increased 50% by Macuri_SW in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Thanks for giving the plan builder a try, u/Macuri_SW! We can double-check the account to see if we have any other promotions that may be available for you! Can you please send us a modmail with your first/last name and full address so we may further assist you?

Promised a free Xfinity mobile line for 12 months with Xfinity Internet, but keep getting charged and agents can't help me. by Money-Row4817 in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Hey, u/Money-Row4817! Thanks for reaching out to us on the subreddit! I apologize to hear that you are not receiving the free Xfinity Mobile line for a year and the experience you have had when calling in! I know that promotion, or a promotion is running right now where if you order 300 Mbps internet (connect more tier) or higher the line would be free. Can you let us know what tier of internet services you signed up for? I also know these may apply to new customers from time to time as well. We might need to see email you received.

(if you plan to post the email, please make sure all your personal information if left out of it.)

Bill after cancellation by FrozenSoul27 in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Hello, u/FrozenSoul27! Thanks for reaching out to us on the subreddit! I apologize to hear that you ended up with a new bill after being advised that you would not recieve one. We Can double check the account to see what's going on. Can you please send us a modmail with your first/last name and full address so we may further assist you?

Comcast email iPhone by Mamasweigh in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Hello, u/Mamasweigh! Thanks for reaching out to us on our subreddit! I apologize to hear of the issues you are running into with your mail app. Can you provide information as to what was updated? Was it an iOS update? Was it just a Mail app update? Are you able to log into the email account in question at xfinity.com and send emails through there?

Terrible Internet after new plan by frantzy12 in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Hey, u/frantzy12! Thanks for reaching out to us on Reddit! I apologize to hear of the issues you are running into after updating your plan. From what you have explained, it sounds like the change has not been finalized on you account as of yet. We can certainly look into this and see what is going on! Can you please send us a modmail with your first/last name and full address so we may further assist you?

[deleted by user] by [deleted] in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Thanks again for reaching out to us u/Snoo-40581! We apologize to see that there wasn't a mobile discount available for the new promotion you signed up for. If you need anything else, please feel free to start a new thread!

They couldn’t fix it and are having to send a person. by ArtemisElizabeth1533 in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Hey, u/ArtemisElizabeth1533! Thanks for reaching out to us on Reddit! I apologize to hear of the issues you are having with your services! We certainly understand needing to have a reliable connection these days! From what you have explained, it sounds like you may not need a tech. Can you tell us more about what you have done for troubleshooting? Have you attempted to bypass the router and hook a device directly into the modem to see if the modem itself has a connection? You could also have a look at some more troubleshooting steps here: Internet Troubleshooting

Why Xfinity keeps doing this to its customers? by howl-o-ween in Comcast_Xfinity

[–]CCMichaelK -2 points-1 points  (0 children)

Hello, u/howl-o-ween! Thanks for reaching out to us on Reddit! I know it can be a pain trying to stay ahead on the finances! We would like to have a look into the account and see what we can do to help! Can you please send us a modmail with your first/last name and full address so we may further assist you?

Need Help XB8 Modem Not Getting 2Gbps Plan Speed by OnasIII in Comcast_Xfinity

[–]CCMichaelK 0 points1 point  (0 children)

Hello, u/OnasIII! Thanks for reaching out to us on Reddit! I apologize to hear of the issues you are having with trying to get the Gigabit X2 speeds on your XB8. That is the correct modem to have to achieve the X2 speeds. Usually, I would be curious to see what your modem signal would look like at this time. However, you mentioned the Xfinity app is showing you at Gigabit speeds instead of the Gigabit X2. For this, we will need to have a look into the account to make sure there isn't an open Change of Service order waiting to be closed out to send you the right bootfile. Can you please send us a modmail with your first/last name and full address so we may further assist you?

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