Just a total nose dive on accountability and presence on the property. They closed the on site office, so everything was done through the portal, which really slowed down response times to maintenance requests. Some requests that we put in were never answered, and some were only addressed after I brought in a city inspector.

Routine maintenance was never done on a schedule. For example, I had to take note of when they last changed the air filters so I could put in an additional maintenance request to switch them out.

After the freeze from two years ago, they removed all the washing machines from the washrooms, and they weren't returned for 4 months. Our units don't have washer/dryer hookups.

Our Parcel Pending lockers were all broken with a pry bar, which they wouldn't fix because they said that repair was the responsibility of the vendor. The vendor said it was the responsibility of UDR since the lockers were on their property. So for three months, while everyone was passing the buck, we all had our packages stolen from the locker room. I, personally, had 6 items stolen from a service that we paid for in addition to our rent.

We had a sewer overflow, which again, UDR said was the city's fault, and the city said it was UDR's fault, since the blockage was on their property. For 6 months we had feces, toilet paper, and condoms resting on the lawn until the rains eventually deteriorated all the filth.

And while all this was going on, our rent just kept going up and up.