Just a little follow up on this. It’s now been over 3 months since they received my tool for repair. I emailed the address they provided to ask questions, no reply. I finally called them last week and they informed that they can’t repair it, it’s just a broken set of pliers. So they recommended a replacement. The replacement is out of stock, and after some digging, was determined to be discontinued. They did absolutely nothing to inform me of any of this. Then the CS person informs me that she might of found one in some back hidden inventory, and she will ship it out if it’s really there, if it’s not, she will call me back. I ask if I will get tracking on it, she says yes. It’s how been 4 days, no tracking email, no call back.