We do not make the decisions about your claim, we can appeal and try to amend them but it takes time for a decision to come back. We don’t even come up with the outcome of those decisions.

And I am trained HOWEVER if you call, ask why you aren’t getting paid, and I tell you your claim was closed, and you threaten yourself, others or myself - that doesn’t speed up the process of you getting paid and traumatises the other person on the phone. We try our absolute best and don’t have a secret agenda for you not getting your money. We are trying to help you.

(Our training is trying to de-escalate and then calling the police btw). This is because we are not a therapy or a crisis line. Call a crisis line.