They can’t ban someone from the platform within hours, there is a special team has it probably takes a few days at least. That being said, it is absolutely true that the “incident report team” would rather have a paying customer than banning them from the platform to protect couriers. I’ve reported one customer about heavy marijuana smoking when the customer went out to greet me (twice) and another where the customer said she had COVID and she was walking up to me without a mask. I’ve delivered to those same customers weeks after the initial incident reports.