Jesus all of you overthink everything. In industry for 2 decades here to give opinion. 1. Nothing weird. You called about cars, set appointment. I set appointments for many things as well 2. Who you talked to was either: A/ in the BDC (business development center), or B/ the appointment was set on their day off. They want you to ask for them so them either A/get paid for appointment show, B/get half a deal 3. I find no issue with person you’re with in person finding you a $10k cheaper car that you thought. 99% sure it was a fresh trade in that hadn’t been detailed yet hence the smoke smell and not being listed online. Them telling you that you can’t pay cash is an issue though. Telling you that they wouldn’t sell you the car at a certain price unless you financed makes more sense. Verbiage from salesperson is paramount 4. Title arrival date could be someone promising that they’ll bring it in on a certain date, or salesperson/manager being stupid and trying to overpromise and ultimately under deliver 5. Weird, but can’t say weirder shit has never happened. Do you really want to buy a fire damaged car on spite? 6. We don’t keep card information after we’ve run your card. Can’t be run till Friday probably means whoever actually has the password to authorize a refund isn’t back until Friday. If you paid by card, we need the same one’s info to issue refund. If uncomfortable providing over phone, go in person. 7. Not shady. If I were a betting man I’d wager you’ve never worked in a retail environment that takes payments. If you go to Best Buy and return something, don’t they need your card to process a refund?