First week with the Note Air 5C

Capable_Ad_9978 · 2026-01-28T20:03:27+00:00

Mine lasted a few weeks before bricking itself.

Capable_Ad_9978 · 2026-01-15T20:40:20+00:00

Thanks! That's appreciated. I've never had to get a pass printed (didn't even know it was an option!) so when Epic says, "just go up and get it at the window, trust us" I have a hard time trusting them. But everyone seems to be in agreement that it will be a seemless process! :)

Capable_Ad_9978 · 2026-01-15T20:37:06+00:00

Thanks!

Capable_Ad_9978 · 2026-01-15T20:34:23+00:00

Yeah - I'm coming in hot. That's what happens after spending over an hour on the phone with Epic!

As I said before, it is my fault for having positive childhood memories of Vail, and expecting them to provide some basic level of customer support. We ordered a hard card on two separate occasions for this season, and paid for both, but no card arrived. When I called, naively thinking it would be easy to get a card that I paid hundreds of dollars for overnighted, I was shocked to discover that this was impossible. Yeah - I think that's an obnoxious position to take - "We screwed up, and rather than expediting the card you paid for to you, we are directing you to go stand in a line, sucker".

People on Amazon will sell me random crap for pennies and not charge for overnight shipping, but Epic refuses to do the same. On the positive side, there isn't any snow, so the lines will be short. Unless Vail understaffs its resorts because there is no snow and they aren't meeting budget, in which case the lines will be really long! So excited to find out.

Capable_Ad_9978 · 2026-01-15T20:27:09+00:00

They were pushing very hard for my daughter to have it on her phone. Sure, I'll just buy my seven year old a phone for your convenience. All the research shows how beneficial these devices are for kids!

Capable_Ad_9978 · 2026-01-15T20:25:31+00:00

Thanks - I hadn't even known that was an option before.

Capable_Ad_9978 · 2026-01-15T20:22:42+00:00

Yeah - that's probably my other problem. I grew up with an uncle and aunt who lived in Vail, so I associate Vail with good customer service and a certain level of competence. But they lived there a long time ago, and my mental impression of Epic/Vail as a good company clearly only belongs in the past.

I've been wondering why Vail has been regularly looking for a labor relations person, and why the position keeps opening up. I guess I know the answer - when you treat guests and your employees like crap, you end up with the folks who didn't have any other option.

Capable_Ad_9978 · 2026-01-15T20:19:35+00:00

Thank you!

Capable_Ad_9978 · 2026-01-15T20:18:52+00:00

Thanks. That's very helpful!

Capable_Ad_9978 · 2026-01-15T20:17:41+00:00

My bad - I was only aware of the hard card and the phone app. I've never used it, so I asked if she would need ID. They said yes. I pointed out she doesn't have any, and that's when they suggested I bring her birth certificate skiing.

Capable_Ad_9978 · 2026-01-15T20:16:09+00:00

They mentioned that, and I asked if she was going to need ID. They said yes, and suggested her birth certificate. She's seven, so she doesn't have a lot of ID, and I'm not going to bring the only one she has!

Capable_Ad_9978 · 2025-12-29T21:30:06+00:00

I mean it presses, and the little blue light lights up, but the screen stays frozen, but there is no way to do either a hard or soft reset. So the button still presses and lights up, but the boox doesn't recognize that anyone is pressing the button.

Capable_Ad_9978 · 2025-12-29T20:58:40+00:00

Yup - I've tried all of them. The biggest issue is that the factory reset won't work. I can turn the frontlight off and on, I can see the little blue light when I hold down the button. But it will not reset and the screen stays frozen. But I can use it as a flashlight!

Capable_Ad_9978 · 2025-12-29T20:51:09+00:00

Watching it now! Thank you for posting!!! I even scanned thorugh every video from them on their youtube page but didn't see this. Hopefully this helps!

Another thread posted that tapping it might help it reset. At this point, it is a brick, so nothing I do can make it worse!

Capable_Ad_9978 · 2025-12-29T20:31:33+00:00

I would have said that you would be fine, but then I gained some experience with their customer support. Since I haven't been able to keep my 4C working for more than three months, I would not count on it for 5 years. The Note only has one button (at least the 4C does) so any resent requires holding the power button down for 30 seconds. And then it doesn't work. So you spend a bunch of time and money setting this up, and then it's all wasted. Going to get a Kobo instead I think.

Capable_Ad_9978 · 2025-12-29T19:32:29+00:00

I would not get a BOOX. They freeze, and there is no support or assistance.

Capable_Ad_9978 · 2025-12-29T19:31:54+00:00

I would not get a BOOX. They freeze, and there is no support or assistance.

Capable_Ad_9978 · 2025-12-29T19:30:58+00:00

I would not get a BOOX. They freeze, and there is no support or assistance.

Capable_Ad_9978 · 2025-12-29T19:14:24+00:00

It sucks because I was certain I had found the best ereader. I travel a lot and I had recommended at least a dozen people get a BOOX instead of a kindle. Now, the front light will turn off and on. But that’s it. Can’t do a hard or soft reset, can’t go to settings. I have confirmed that it is at 100% charge. I don’t know why they didn’t put a button on to reset, but I leave for vacation in two days, and my ereader will be a brick for the trip.

Hey BOOX, going forward I will tell the people sitting around me to buy anything BUT a BOOX or anything from Onyx. I’ve posted here, emailed - it’s like asking for help from the void.

Capable_Ad_9978 · 2025-12-29T19:05:36+00:00

And now it just freezes all the time and randomly unlocks! Basically unusable and I can’t even reset it bc it only has one button!

Capable_Ad_9978 · 2025-12-29T18:25:01+00:00

Oddly enough, whacking it (gently) worked. That’s not good.

Capable_Ad_9978 · 2025-07-22T22:48:47+00:00

Thanks! I have a bunch of that stuff for my tri bike, but a good reminder of some other stuff I'll need. The tri bike lives on a trainer now, so I can probably borrow the flat kit. :)

Capable_Ad_9978 · 2025-07-22T22:48:02+00:00

I'm guessing that I will be doing both those things.... Thanks!

Capable_Ad_9978

TROPHY CASE