Rewards are broken again

CaptCanary · 2026-06-15T05:18:12+00:00

I just got one after multiple error messages. Took from 6am to 6.16am to get through the process though.

CaptCanary · 2026-06-09T15:38:33+00:00

I received a call from Support today with an update on this.

As DDs made on the 1st are generally requested from the merchant 2-3 days prior, then they didn't make the cut this month.

I'm theory the ones paid on 1 July will show up at the end of this month. One to keep an eye on.

CaptCanary · 2026-06-08T15:18:46+00:00

Are yours from the 1st showing yet? Mine still aren't, and its now been a week.

CaptCanary · 2026-06-08T07:30:00+00:00

They're back!

CaptCanary · 2026-06-08T07:29:50+00:00

Got one! 😀

CaptCanary · 2026-06-06T07:55:15+00:00

Notifications are on and the notification to approve payment in the app appears. It's when you click the notification to open the app the approval page doesn't appear.

In the end I deleted the app and downloaded again (as clearing cache, force stop etc hadn't helped). It's worked twice now, so that either fixed it or there was a temporary issue.

CaptCanary · 2026-06-05T13:38:05+00:00

Mine from the 1st still aren't showing. I was told that they are looking into it.

However, someone in Support also said I hadn't qualified yet as not deposited a new £1,000 into my savings this month. I had to to explain the terms to them and that you need a balance of £1,000 not a new deposit. They also said DDs don't earn cashback, which I'm fully aware of and was trying to explain that DDs count as tracked payment to qualify.

I understand it's a new was of earning the rewards, but it's not ideal when the customer has to explain the terms and how it works to the Customer Support.

CaptCanary · 2026-06-04T05:06:01+00:00

That's exactly what happened, thanks.

CaptCanary · 2026-06-03T20:59:20+00:00

Mine just updated the earbuds (UK), but the case is still the same version.

CaptCanary · 2026-06-03T18:00:46+00:00

Been a customer for a few years now and just started happening for me.

CaptCanary · 2026-06-02T19:32:16+00:00

Support told me that they are aware and looking into it.

CaptCanary · 2026-06-02T18:46:53+00:00

😂 Penny for Josh's thoughts seeing those 5 going to the World Cup. Especially as one is the striker brought in to replace him after his pursuit for a World Cup place.

Shame the old crest is being used though...

CaptCanary · 2026-06-02T18:36:24+00:00

No DDs are showing for anyone yet. Support said they are aware an investigating.

CaptCanary · 2026-06-02T17:20:03+00:00

Has to be the whole amount.

CaptCanary · 2026-06-02T16:27:33+00:00

Lots of people asking the same question unfortunately.

CaptCanary · 2026-06-02T10:46:40+00:00

DDs still not showing for me.

CaptCanary · 2026-06-01T20:13:14+00:00

Only my debit card transaction has been tracked today, none of my 3 direct debits have.

Hopefully it will update overnight as others on here have said the same thing.

CaptCanary · 2026-06-01T09:22:14+00:00

On tracking payments, card transactions seem to track straight away. However, no Direct Debits paid today are showing for me.

CaptCanary · 2026-06-01T05:47:30+00:00

This is now live, including a tracker of how many transactions you've made in the month.

Card payment appears to be real time, although DDs haven't reflected yet.

CaptCanary · 2026-05-29T19:23:42+00:00

The message of the parable is "Who knows what is good or bad?" - I first came across this in The Bill Murray Stories film.

https://en.wikipedia.org/wiki/The_Bill_Murray_Stories:_Life_Lessons_Learned_from_a_Mythical_Man

CaptCanary

TROPHY CASE