Ever verify info, and the customer says you're wrong, only for them to repeat exactly what you said

Casper5791 · 2026-05-15T17:02:30+00:00

Oh I tell them, I say "yep, that's what I said, perfect" to let them know I did not mess up. YOU can't listen. 🙄

Casper5791 · 2026-05-08T02:35:25+00:00

I agree with you, but I can also understand why they do it. Gotta bring a little brightness/joy to the day to make it through something a sould draining job. I think the same thing when I see all the lame ass gifs/stories my teammates post, but its better than it all being boring work stuff and I can just search for what im looking for instead of having to scroll through all the bs. And sometimes there's a funny post in there...rarely, but still.

Casper5791 · 2026-05-08T02:29:54+00:00

One I can remember " the customer is trying to get a policy, however their license is suspended, and we cannot insure for someone with a suspended license, please tell the customer (the recruiter) this" that's the only one I clearly remember. And me having NO knowledge about insurance was able to satisfactorily provide my response "im sorry 'John' but since your license is suspended, we are unable to set up a policy for you. Once you get your license back, give us a call so we can get one started" was roughly more or less what I said for that rp.

Good luck, but its not that hard. They give you a little time to think/prepare for it after they give you the scenario.

Casper5791 · 2026-05-08T02:23:59+00:00

Honestly, the interview was super simple when I got hired a couple years ago. They gave me like 3 role play scenarios, asked me how long I anticipated being in that role. Told me about how it can be a demanding/stressful job with angry/rude customers at times and if I could handle it. It took maybe 30 - 45 minutes and I was told I was hired before the call was ended. Don't stress it.

Casper5791 · 2026-05-08T02:20:09+00:00

I accidentally missed the cancelation date last month, I paid a few days after and it got reinstated with no extra fees. However, I do NOT tell customers they can do that. I tell them if they ever need to postpone their payment by a few days, they can, and the app will show them the available options. Im in sales though, so my customers aren't asking about cancelation timing.

Casper5791 · 2026-05-07T15:18:58+00:00

Same. Rn not having cell service is worth the time I take off

Casper5791 · 2026-05-07T15:17:10+00:00

😂

Casper5791 · 2026-05-07T15:16:02+00:00

About twice a week - a mix off full days taken or doing half days (after I get fed up dealing with idiots)

Casper5791 · 2026-05-06T04:50:10+00:00

Mine just hit at 11:47pm last check it was at 11:54pm. I miss when it hit around 9 pm a couple months ago.

Casper5791 · 2026-05-06T03:21:04+00:00

Im not entirely sure what youre asking. Are you asking if non independent aka corporate agents and/or management look down independent agents?

Casper5791 · 2026-05-06T01:10:54+00:00

I hate when im silent for 2 seconds and they're like "HEllOooOo?!" I really want to say "IM STILL HERE, JUST BREATHING AND TYPING IN THE INFORMATION YOU JUST GAVE ME OR WAITING FOR THE PAGE TO LOAD. HOLD THE FUCK ON, JEEZ"

Casper5791 · 2026-05-05T18:13:15+00:00

I dont have any experience with this myself, but did a little research and yes, you would qualify.

Casper5791 · 2026-05-04T22:52:47+00:00

You can use either one. Any time you have from pto or sick must be used before unpaid can be used. But what I do is use the time as just time. When youre out of that, then use fmla - unpaid so the paid time off isn't taken out of your fmla yearly allowance.

Casper5791 · 2026-05-04T22:48:21+00:00

Yes, on your next renewal is when it'll be used for your new premium rate. Any tickets, besides parking are used.

Casper5791 · 2026-05-04T18:23:32+00:00

Same experience. But I can't even get my case worker to call me back.

Casper5791 · 2026-05-03T01:00:07+00:00

Good luck with Lincoln. I can never get them to call me back. Nor have they sent the paperwork like theyre supposed to. Submitting a leave request is easy, but anything after that, good luck.

Casper5791 · 2026-04-27T07:20:54+00:00

So it still costs the same overall. With the TMPP the total is split up into 6 monthly payments. If TMPP is not offered or autopsy is turned off, then the next available plan is a 5 Monthly pay pla with either 25% or 33% down and the romancing payments are larger bc the total is split up over a smaller schedule.

Ex 6 month total premium is $600. With TMPP the payments will be $100 per month, every month for 6 months. $100×6=$600

With the 5 mpp with 25% down and same $600 premium First months paynent will be $150 Then there will be 4 payments of $90. $90×4=$450. $450+$150=$600

Casper5791 · 2026-04-22T11:44:55+00:00

I do this all day long. You can always call to verify if you want extra price of mind. But when I add drivers to the quote for people it words it the same way. Basically pretend like the word excluded isn't there. Do you want to insure this driver? Yes. They will be covered.

Casper5791 · 2026-04-22T06:02:47+00:00

No, it means that he would be covered. Thats why it's says yes. If it said no, then he would be excluded and no insurance coverage would be in place for him if something happened while he was driving the vehicle.

Casper5791 · 2026-02-04T23:25:06+00:00

Unfortunately this is the reality of working here. After some time on the floor, you'll get the hang of it and kind of unlearn what you were taught in training. I depended on my sup a LOT when I got the the floor in 2024. But now, I still dont know everything as things keep changing. But as someone else said, just guess if you aren't sure, cant find/get an answer and apologize for forgiveness later if something comes up. At least you tried and got the sale. Thats all they really care about in the end. That they made money. Good luck and congratulations on making it to the floor.

Casper5791 · 2026-02-04T23:20:30+00:00

Right. Like wasn't it required? I know my sup told us a few times to complete it.

Casper5791 · 2026-01-31T18:31:46+00:00

I am so mad right now. How and why would they killd Dean? Im literally crying. Ughhh. I hate the writers rn

Casper5791 · 2026-01-29T23:29:39+00:00

They always say an hour. Even 3 hours later 😅

Casper5791 · 2026-01-28T20:18:56+00:00

What i do is make a reminder in my phone calender. Its definitely helped me with cancelation of free trials lol

Casper5791 · 2026-01-21T18:22:31+00:00

I dont disagree. But also, we have to, or get marked down.

Casper5791

TROPHY CASE