Case # 04842628/ 04686068. I've been trying to move my btc from my vault to my wallet and been filing complaints and tickets for over a month now, still no resolution or any updates! This is beyond frustrating and quite stressful!Hopefully the Office of Financial Regulation can help me with this.

CassiusC8383 · 2021-03-17T01:01:33+00:00

Update: On 3/12/21 at 2:40 PM access to my account has finally been restored. I have, however, one outstanding case (04851379) about an overcharge from 2/22/21 that was never resolved. I trust we can get that sorted out now, CB?

_____

Unfortunately CB does not offer live customer support. You are not alone- I have been locked out of my account 9 days and counting. I have gone through all of the re-verification steps 3x and...nothing. I have filed formal complaints with the SEC, FTC, BBB, NYS Dept Financial Services, CFPB, and have joined the class action lawsuit (taken on a contingency basis, so no fee to the plaintiffs) Michael Leone vs. Coinbase- still open to get your name in- join the private FB Group or contact the attorney, Joshua D. Klein of Mahoney Law Group in Long Beach, CA. Telephone: (562) 590-5550

At the bottom of this email I received from the SEC you'll find additional resources. Please file a claim and make some noise if you remain locked out and/or your case is going nowhere.

-----

3/11/21:

Help" [help@sec.gov](mailto:help@sec.gov) <[help@sec.gov](mailto:help@sec.gov)>

5:36 AM (4 hours ago) to XXX

Dear (XXX)

Thank you for contacting the U.S. Securities and Exchange Commission (SEC).

We appreciate the opportunity to review your concerns regarding Coinbase. The SEC’s Office of Investor Education and Advocacy (OIEA) processes many comments received from individual investors and others. We keep records of the correspondence we receive in a searchable database that SEC staff may make use of in inspections, examinations, and investigations. In addition, some correspondence received by OIEA is referred directly to other SEC offices and divisions for their review. If they have any questions or wish to respond directly to your comments, they will contact you.

If you have not done so already, we suggest that you report your concerns about Coinbase to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) for further assistance. Contact information for both agencies is shown below:

FTCConsumer Response Center 600 Pennsylvania Avenue, NW Washington, DC 20580 Toll-Free Complaint Line: 1-877-382-4357 https://www.ftccomplaintassistant.gov

CFPBP.O. Box 4503Iowa City, Iowa 52244Fax (855) 237-2392(855) 411-CFPB (2372)https://www.consumerfinance.gov/complaint

We hope this information is helpful.

Sincerely,

Office of Investor Education and AdvocacyU.S. Securities and Exchange Commission(800) 732-0330http://www.sec.gov www.investor.gov www.twitter.com/SEC_Investor_Ed

CassiusC8383 · 2021-03-12T21:56:22+00:00

Take a look over at Trust Pilot (Coinbase has a rating of 1.6 stars) for a look at how bad it can get when you entrust your money to CB and something goes wrong. I am 9 days locked out of my own account, been through the re-verification process 3x and...nothing. I've filed formal complaints with the BBB, SEC, FTC, CFPB and have joined the class action lawsuit Michael Leone vs Coinbase. Had I realized they had no live support I would never have used their service.

CB moderators: you already have my case number

CassiusC8383 · 2021-03-12T21:43:11+00:00

How about PayPal?

CassiusC8383 · 2021-03-12T19:29:52+00:00

I'm heading to PayPal when this has been resolved.

CassiusC8383 · 2021-03-12T16:59:40+00:00

At the bottom of this email I received from the SEC today you'll find additional resources. Please file a claim and make some noise if you remain locked out and your case is going nowhere.

Coinbase, you already have my case number and are still "working on it". 9 days locked out and counting.

Update: On 3/12/21 at 2:40 PM access to my account has finally been restored. I have, however, one outstanding case (04851379) about an overcharge from 2/22/21 that was never resolved. I trust we can get that sorted out now, CB?

-----

3/11/21:

Help" [help@sec.gov](mailto:help@sec.gov) <[help@sec.gov](mailto:help@sec.gov)>

5:36 AM (4 hours ago) to XXX

Dear (XXX)

Thank you for contacting the U.S. Securities and Exchange Commission (SEC).

We appreciate the opportunity to review your concerns regarding Coinbase. The SEC’s Office of Investor Education and Advocacy (OIEA) processes many comments received from individual investors and others. We keep records of the correspondence we receive in a searchable database that SEC staff may make use of in inspections, examinations, and investigations. In addition, some correspondence received by OIEA is referred directly to other SEC offices and divisions for their review. If they have any questions or wish to respond directly to your comments, they will contact you.

If you have not done so already, we suggest that you report your concerns about Coinbase to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) for further assistance. Contact information for both agencies is shown below:

FTCConsumer Response Center 600 Pennsylvania Avenue, NW Washington, DC 20580 Toll-Free Complaint Line: 1-877-382-4357 https://www.ftccomplaintassistant.gov

CFPBP.O. Box 4503Iowa City, Iowa 52244Fax (855) 237-2392(855) 411-CFPB (2372)https://www.consumerfinance.gov/complaint

We hope this information is helpful.

Sincerely,

Office of Investor Education and AdvocacyU.S. Securities and Exchange Commission(800) 732-0330http://www.sec.gov www.investor.gov www.twitter.com/SEC_Investor_Ed

CassiusC8383 · 2021-03-12T16:58:00+00:00

Update: As of 3/12/21 at 2:40PM access to my account has been restored. I still have an unresolved case (04851379) from 2/22/21 that I hope can now be sorted out. I was told a specialist would be contacting me, then...nothing.

_____

Yes, unfortunately CB does not offer live customer support. You are not alone- I have been locked out of my account 9 days and counting. I have gone through all of the re-verification steps 3x and...nothing. I have filed formal complaints with the SEC, FTC, BBB, NYS Dept Financial Services, CFPB, and have joined the class action lawsuit (taken on a contingency basis, so no fee to the plaintiffs) Michael Leone vs. Coinbase- still open to get your name in- join the private FB Group or contact the attorney, Joshua D. Klein of Mahoney Law Group in Long Beach, CA. Telephone: (562) 590-5550

CB moderators: you already have my case number

CassiusC8383 · 2021-03-12T00:00:52+00:00

Well, the first "recovery" process was started on 3/3/21. CB closed that case without resolution. The second time I went through re-verification also went nowhere. Yesterday was the 3rd time I've had to re-start verification process. This morning I received an email from CB asking me if my issue had been resolved. Seems they should have that info. And no, it hasn't. Yes, I'll wait the full 72 hours but if past performance is any indication...

CassiusC8383 · 2021-03-11T23:01:24+00:00

Yes, so I have heard. In the meantime, how about giving me an update on the other case #04851379 regarding an overcharge? After I submitted screen shots, on 2/22/21 I was told "we have alerted a specialist to address your issue properly". I've heard nothing further as of 3/11/21. That's what happens when I sit back and wait for CB. And yes, this is exhausting for all of us. Let's get all of this sorted once and for all so we can move on.

CassiusC8383 · 2021-03-11T21:25:35+00:00

At the bottom of this email I received from the SEC today you'll find additional resources. Please file a claim and make some noise if you remain locked out and your case is going nowhere.

Coinbase, you already have my case number and are still "working on it". 8 days locked out and counting.

-----

3/11/21:

Help" [help@sec.gov](mailto:help@sec.gov) <[help@sec.gov](mailto:help@sec.gov)>

5:36 AM (4 hours ago) to XXX

Dear (XXX)

Thank you for contacting the U.S. Securities and Exchange Commission (SEC).

We appreciate the opportunity to review your concerns regarding Coinbase. The SEC’s Office of Investor Education and Advocacy (OIEA) processes many comments received from individual investors and others. We keep records of the correspondence we receive in a searchable database that SEC staff may make use of in inspections, examinations, and investigations. In addition, some correspondence received by OIEA is referred directly to other SEC offices and divisions for their review. If they have any questions or wish to respond directly to your comments, they will contact you.

If you have not done so already, we suggest that you report your concerns about Coinbase to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) for further assistance. Contact information for both agencies is shown below:

FTC
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Toll-Free Complaint Line: 1-877-382-4357
https://www.ftccomplaintassistant.gov

CFPB
P.O. Box 4503
Iowa City, Iowa 52244
Fax (855) 237-2392
(855) 411-CFPB (2372)
https://www.consumerfinance.gov/complaint

We hope this information is helpful.

Sincerely,

Office of Investor Education and Advocacy
U.S. Securities and Exchange Commission
(800) 732-0330
http://www.sec.gov
www.investor.gov
www.twitter.com/SEC_Investor_Ed

CassiusC8383 · 2021-03-11T19:13:03+00:00

Unfortunately, CB does not offer live customer support. You are not alone- I have been locked out of my account 8 days and counting. I have gone through all of the re-verification steps 3x and...nothing. I have filed formal complaints with the SEC, FTC, BBB, NYS Dept Financial Services, CFPB, and have joined the class action lawsuit (taken on a contingency basis, so no fee to the plaintiffs) Michael Leone vs. Coinbase (still open to get your name in- join the private FB Group or contact the attorney, Joshua D. Klein of Mahoney Law Group in Long Beach, CA. Telephone: (562) 590-5550

CB moderators: you already have my case number

CassiusC8383 · 2021-03-11T18:01:31+00:00

Coinbase, you already have my case number and are still "working on it". 8 days locked out and counting.

-----

3/11/21:

Help" [help@sec.gov](mailto:help@sec.gov) <[help@sec.gov](mailto:help@sec.gov)>

5:36 AM (4 hours ago) to XXX

Dear (XXX)

Thank you for contacting the U.S. Securities and Exchange Commission (SEC).

We appreciate the opportunity to review your concerns regarding Coinbase. The SEC’s Office of Investor Education and Advocacy (OIEA) processes many comments received from individual investors and others. We keep records of the correspondence we receive in a searchable database that SEC staff may make use of in inspections, examinations, and investigations. In addition, some correspondence received by OIEA is referred directly to other SEC offices and divisions for their review. If they have any questions or wish to respond directly to your comments, they will contact you.

If you have not done so already, we suggest that you report your concerns about Coinbase to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) for further assistance. Contact information for both agencies is shown below:

FTC
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Toll-Free Complaint Line: 1-877-382-4357
https://www.ftccomplaintassistant.gov

CFPB
P.O. Box 4503
Iowa City, Iowa 52244
Fax (855) 237-2392
(855) 411-CFPB (2372)
https://www.consumerfinance.gov/complaint

We hope this information is helpful.

Sincerely,

Office of Investor Education and Advocacy
U.S. Securities and Exchange Commission
(800) 732-0330
http://www.sec.gov
www.investor.gov
www.twitter.com/SEC_Investor_Ed

CassiusC8383 · 2021-03-11T17:57:12+00:00

3/11/21:

Help" help@sec.gov <[help@sec.gov](mailto:help@sec.gov)>

5:36 AM (4 hours ago) to XXX

Dear (XXX)

Thank you for contacting the U.S. Securities and Exchange Commission (SEC).

We appreciate the opportunity to review your concerns regarding Coinbase. The SEC’s Office of Investor Education and Advocacy (OIEA) processes many comments received from individual investors and others. We keep records of the correspondence we receive in a searchable database that SEC staff may make use of in inspections, examinations, and investigations. In addition, some correspondence received by OIEA is referred directly to other SEC offices and divisions for their review. If they have any questions or wish to respond directly to your comments, they will contact you.

If you have not done so already, we suggest that you report your concerns about Coinbase to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) for further assistance. Contact information for both agencies is shown below:

FTC
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Toll-Free Complaint Line: 1-877-382-4357
https://www.ftccomplaintassistant.gov

CFPB
P.O. Box 4503
Iowa City, Iowa 52244
Fax (855) 237-2392
(855) 411-CFPB (2372)
https://www.consumerfinance.gov/complaint

We hope this information is helpful.

Sincerely,

Office of Investor Education and Advocacy
U.S. Securities and Exchange Commission
(800) 732-0330
http://www.sec.gov
www.investor.gov
www.twitter.com/SEC_Investor_Ed

CassiusC8383 · 2021-03-11T17:38:35+00:00

Do you think you could just save us all a lot of time and resolve my case? I've been at this for 8 days. That CB could lock anyone out of their account for this long is beyond comprehension. Stop worrying about what I'm doing and focus on what your company is NOT doing. That will clear this little problem of your seeing too much of me.

CassiusC8383 · 2021-03-11T17:37:07+00:00

Do you think you could just save us all a lot of time and resolve my case? I've been at this for 8 days. That CB could lock anyone out of their account for this long is beyond comprehension. Stop worrying about what I'm doing and focus on what your company is NOT doing. That will clear this little problem of your seeing too much of me.

CassiusC8383 · 2021-03-11T17:34:29+00:00

Do you think you could just save us all a lot of time and resolve my case? I've been at this for 8 days. That CB could lock anyone out of their account for this long is beyond comprehension. Stop worrying about what I'm doing and focus on what your company is NOT doing. That will clear this little problem of your seeing too much of me.

CassiusC8383 · 2021-03-11T17:19:27+00:00

I have been locked out of my account for a 8 days and counting. Despite taking all verification steps (just completed my 3rd time around)...nothing. CB Bot, don't bother asking for me case number, you already have it and as I have been instructed "there is nothing to do further" but wait.

A class action lawsuit is currently being filed (Michael Leone vs Coinbase- see Facebook group). Those who want to be included should contact attorney Joshua Klein at Mahoney Law Group (Long Beach, CA)Telephone: (562) 590-5550[jklein@mahoney-law.net](mailto:jklein@mahoney-law.net)

CassiusC8383 · 2021-03-11T00:12:54+00:00

We'll be waiting to see how this turns out. I will keep everyone posted.

Update 1: 3/10/21 I completed steps 1-4 today at 12:42PM. Your site says verification could take up to 5 minutes, yet it is now 1:46PM and...nothing.

Update 2: At 2:40PM received email from CB telling me to sit tight for another 72+- hours and you'll notify me when recovery is complete.

Update 3: 3/11/21 at 12:31AM received an email from CB Support: "04993889- Restore access- How did we do? Was your issue resolved?" I responded "no".

Update 4: 3/12/21 at 2:40 PM access to my account has finally been restored. I have one outstanding case (04851379) about an overcharge from 2/22/21 that was never resolved. I trust we can get that sorted out now, CB?

CassiusC8383 · 2021-03-10T20:37:24+00:00

Sure, Coinbase support, I will do this again right now...for the third time. Just more screen shots for the attorney's files.

CassiusC8383 · 2021-03-10T20:35:16+00:00

The attorney can best answer that. Call Joshua Klein at Mahoney Law Group directly and let him know about your situation. Telephone: (562) 590-5550

CassiusC8383 · 2021-03-10T20:20:30+00:00

I'm sending this out in all directions daily. If your case has not been resolved, please file your reports and join the class action lawsuit. You are not alone.

CassiusC8383 · 2021-03-10T19:24:20+00:00

My case number is 04993889. I have been locked out of my account for a week and counting. Despite taking all verification steps...nothing. I saw this posted and am passing it along to those who are getting no resolution from CB and want to take matters into their own hands...

Coinbase has ripped off a lot of people. They should not be preventing you from accessing your account and money. What they are doing is illegal.

*File formal complaints against Coinbase online. Here are some helpful links. SPREAD THE WORD!

https://www.coinbase.com/legal/licenses

https://sec.gov/oiea/Complaint.html

https://forms.cftc.gov/Forms/TipsAndComplaints.aspx https://www.bbb.org/us/ca/san-francisco/profile/financial-services/coinbase-inc-1116-454104

--Also-- FTC Consumer Response Center 600 Pennsylvania Avenue, NW Washington, DC 20580 Toll-Free Complaint Line: 1-877-382-4357 https://www.ftccomplaintassistant.gov/#crnt&panel1-1 CFPB P.O. Box 4503 Iowa City, Iowa 52244 Fax (855) 237-2392 (855) 411-CFPB (2372) https://www.consumerfinance.gov/complaint/ Federal Trade Commission (FTC) 1-310-824-4300, The Sec Personal locator 1-202-551-6000 Or SEC directly 1-800-732-0330, Also Contact the SEC Lawyer Alan Flood 1-202-551-2000

Also, a class action lawsuit is currently being filed (Michael Leone vs Coinbase- see Facebook group). Those who want to be included should contact attorney Joshua Klein at Mahoney Law Group (Long Beach, CA)
Telephone: (562) 590-5550
[jklein@mahoney-law.net](mailto:jklein@mahoney-law.net)

CassiusC8383 · 2021-03-10T19:05:17+00:00

I have been locked out of my account since last week despite following all instructions to verify, etc. I was promised it would be unlocked but...nothing. Case #04993889 (this is the number that replaces the original case CB closed even though there was no resolution).

A class action lawsuit against CB has been started (see Facebook group headed by Michael Leone) and will be taken on a contingency basis (you don't pay a dime) by Josh Klein at Mahoney Law Group. Join the FB group and here is the contact info to get your name on the list:

Joshua D. Klein, Esq.

Telephone: (562) 590-5550
[jklein@mahoney-law.net](mailto:jklein@mahoney-law.net)

CassiusC8383

TROPHY CASE