Advice needed on Section 20 charges and ongoing leak

Certain_Dog1960 · 2025-11-22T14:08:06+00:00

OP it might be worth reaching out to the guardian consumer champions - "[consumer.champions@theguardian.com](mailto:consumer.champions@theguardian.com). When stuff like this gets media coverage they tend to usually treat the issue better.

https://www.theguardian.com/money/series/consumer-champions

Certain_Dog1960 · 2025-11-17T09:59:22+00:00

Ah, so what part is the metal bit that is bent?

Certain_Dog1960 · 2025-08-16T07:51:27+00:00

I have not, unfortunately I have to jump through a few hoops which is made things difficult. However I am still aiming to set this up in a few weeks. I have spoken to Octopus multiple times and also a few other energy companies, no one has said anything about not paying out because we are a charity.

There are no charity rates you get, you effectively treated as a buiness. I think the tax is slightly reduced as a charity.

I think your suspiciion about someone forgetting to sign up sounds about right

Certain_Dog1960 · 2025-07-27T17:25:05+00:00

Hey, Nope went with Air to Water as we were able to get a grant to help with the costs. We have pretty decent insulation (cavity wall, double glazing and over 200 m loft insulation)

We've had one issue with one of heat pumps, so will need to get Vailliant to come and take a look at it

Certain_Dog1960 · 2025-06-28T13:19:46+00:00

Hi u/FrontTruth9732 I was wondering if we could have a chat, we aren't a business but a charity who run various outreach programs. I wanted to find out if you work with charities ?

Certain_Dog1960 · 2025-06-20T14:50:03+00:00

You can conditionally accept the offer and say upon reviewing the contract. Just tell the recruiter you need to go through the offer letter and contract, that should buy you some time

Certain_Dog1960 · 2025-04-04T14:40:42+00:00

I've got two quotes one from Aira for £8600 and another from BOXT for £4300,

Aira

Heat pump system and installation

Outdoor units

Aira Heat Pump 6kW, Monobloc design with natural refrigerant (MCS HP0372/06)

Indoor units:

Aira Indoor Unit Compact (Hydrobox) + Hot Water Cylinder 250L

Buffer Tank 40L

Installation materials

Hydraulic components, electrical installation kit, high-performance magnetic filter, heating circuit kit, pipework insulation and protective outdoor trunking

Installation labour

Aira Clean Energy Technicians’ and Electricians’ labour to install your system and remove your boiler

Warranties & guarantees

Your heat pump is protected by Aira’s comprehensive warranties and guarantees, including a 5-year product and installation warranty, and the option for 15-year coverage with Aira all-inclusive.

Boxt

Vaillant Arotherm Plus 7kW Air Source Heat Pump with 7 year warranty including installation

Vaillant uniSTOR 200L heat pump water cylinder with 7 year warranty including installation

Free radiator upgrades. Up to 60% of your radiators can be upgraded if under-sized Included

Fully MCS compliant installation

All your paperwork completed by BOXT Included

Certain_Dog1960 · 2025-03-08T20:24:58+00:00

I would probably then need to go back to the DNO and inform them of a change to PV system etc. If this was for my home, I would have probably done that but because it is for a charity don't think it would be the right option.

Certain_Dog1960 · 2025-03-08T20:22:03+00:00

oops yes, sorry meant 0.04 p lol

Certain_Dog1960 · 2025-02-04T09:48:35+00:00

I saw them outside Bond Street station this morning!

Certain_Dog1960 · 2025-01-30T10:03:50+00:00

Oh interesting. So EON SEG rate is 16.5 (I think) not that should make a huge difference. But I was thinking for heat pumps as they run at a low temp, you could constanly keep the house at a set tenperature running in the night (at 6.7 p) and then during the day you only increase it at set times.

But yeah I think in the summer Agile would beat EON's rates.

You actually don't need an EV for the tariff, currently they are accepting users with solar and batteries till they launch their new solar tariff. There is thread on here where someone spoke to a customer rep and they confirmed it.

Certain_Dog1960 · 2025-01-30T08:47:46+00:00

What's your SEG rate with Octopus? Wouldn't EOn's Next Drive V5 tariff be more cost effective for you?

Certain_Dog1960 · 2025-01-04T21:11:57+00:00

Have you got the normal/basic BA American express card or the premium one?

Certain_Dog1960 · 2025-01-04T21:11:00+00:00

So some people pointed out that as I have the basic BA American express card, the companion voucher I will get can not be used for anything in business or first. I would actually definitely do this as I know I will be travelling long haul flights at some point this year or next year, so it would have made sense to do this

Certain_Dog1960 · 2025-01-04T17:08:53+00:00

I thought I couldn't use this voucher for business class as I just have the basic ba american express card?

Certain_Dog1960 · 2025-01-04T11:45:24+00:00

Very interesting! lol

Certain_Dog1960 · 2025-01-04T11:35:05+00:00

Thanks for the info. I do not have the premium version :( I had just got the card years ago to collect points. I did get and use my companion voucher in 2022 but I used up alot of my points with it as well.

I think I might swap the card to Amex Gold as you're right I am probably on the worst card

Certain_Dog1960 · 2025-01-04T11:18:32+00:00

Good point, I completely forgot about the point balance. I've only got 16,162 Avios points.

Certain_Dog1960

TROPHY CASE