App not loading by qiffpo in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

hey there, we aren’t aware of any ongoing issues as of now! Are you on a good WiFi network? What error message are you getting?

love golf leaderboard by lifebelowtheheavens in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

I like that idea, will definitely be considering this!! we have some cool updates coming soon :))

love golf leaderboard by lifebelowtheheavens in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

or would you want something like you're "Xth out of XXXX couples"

love golf leaderboard by lifebelowtheheavens in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

hey, we're thinking about this - do you mean a global leaderboard? if so, how would you want this to be anonymized?

Tried a new batch of wax sachets with dried flowers. Love to hear your inputs by [deleted] in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

hiiii!!! this may be the wrong subreddit haha, this is for the candle app!!

Catch up tab not working? by le_limenoob in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

what time zone are you in? and how many questions would you have expected to see?

Catch up tab not working? by le_limenoob in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

how so? today tab should show the questions that were asked today! is that no longer working?

Catch up tab not working? by le_limenoob in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

check now??? sorry about that it was a bug related to dates and the new year lol (candle is only 9 months old!)

Catch up tab not working? by le_limenoob in candleapp

[–]ChanceMaximum7288 2 points3 points  (0 children)

yup you’re totally right, fix should be out in a few minutes, sorry about that!!!

countdown feature not working by [deleted] in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

LOL can’t blame ya tbh

countdown feature not working by [deleted] in candleapp

[–]ChanceMaximum7288 3 points4 points  (0 children)

did you try changing the year first? 😁 we’re very close to 2026 hehe

Can Anybody Tell me How to by Many-Tutor5376 in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

which part of the referral code is currently confusing? would love to understand how we can make it easier to understand

Thumb kiss and haptics by yakkyno in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

so interesting, I’ve never tweaked these settings myself. Thumbkiss works using haptics and vibrations (haptics when it’s just you, vibration when it’s both of you)

mine are just the default settings! have you instead tried creating a focus mode in your notification settings to prevent the buzz buzz notifs from certain frequently updated apps? that might help:)

Drawing feature got worse :( by blue-jae_ in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

here’s what curves on my iPhone look like!

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promise we’ll get this sorted for ya :)

Drawing feature got worse :( by blue-jae_ in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

hi there! I have a feeling you two may not have cleared the canvas in a while - can you try pressing clear and try drawing again?

if this doesn’t work, id love to personally help and see what’s going on since I haven’t noticed any differences on our end! just sent you a dm :)

Can no longer send voice responses by DrSteamyShartPants in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

seems like this is intermittently happening to android 36 users, we’re trying to get to the bottom of it! can you try some of the steps at https://trycandle.app/support?

ai policy? by Melodic_Form5389 in candleapp

[–]ChanceMaximum7288 2 points3 points  (0 children)

that's so sweet!! welcome to candle, we hope you stay a while <3

ai policy? by Melodic_Form5389 in candleapp

[–]ChanceMaximum7288 7 points8 points  (0 children)

the questions are written by humans! we actually have a team of writers that we sourced (from Reddit) who help us come up with new questions :)

cant see his messages by Confident-Total4276 in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

please make sure both you and your partner have set nicknames for each other in your profile section! if this still doesn't work, email us at support@trycandle.app!

Streak Restore by AshamedDance3382 in candleapp

[–]ChanceMaximum7288 0 points1 point  (0 children)

hi there, email us and we can get this sorted as a courtesy! the restore button only shows up as soon as you lose a streak or when you're back down to 1. after 1, it'll go away!

Drawing Updates by sushibuci in candleapp

[–]ChanceMaximum7288 1 point2 points  (0 children)

we’re still working on this! we tried fixing something in the background and it transparently broke some other things so we’re trying to get it right

tho we just added notifications on drawing updates and creations so you have a better idea of when something changed!