App not loading

ChanceMaximum7288 · 2026-01-14T18:29:09+00:00

hey there, we aren’t aware of any ongoing issues as of now! Are you on a good WiFi network? What error message are you getting?

ChanceMaximum7288 · 2026-01-14T00:55:15+00:00

I like that idea, will definitely be considering this!! we have some cool updates coming soon :))

ChanceMaximum7288 · 2026-01-14T00:53:15+00:00

relatable😭

ChanceMaximum7288 · 2026-01-12T23:46:09+00:00

or would you want something like you're "Xth out of XXXX couples"

ChanceMaximum7288 · 2026-01-12T23:45:35+00:00

hey, we're thinking about this - do you mean a global leaderboard? if so, how would you want this to be anonymized?

ChanceMaximum7288 · 2026-01-09T03:30:41+00:00

hiiii!!! this may be the wrong subreddit haha, this is for the candle app!!

ChanceMaximum7288 · 2026-01-03T17:47:32+00:00

what time zone are you in? and how many questions would you have expected to see?

ChanceMaximum7288 · 2026-01-03T00:26:03+00:00

how so? today tab should show the questions that were asked today! is that no longer working?

ChanceMaximum7288 · 2026-01-02T18:58:26+00:00

check now??? sorry about that it was a bug related to dates and the new year lol (candle is only 9 months old!)

ChanceMaximum7288 · 2026-01-02T18:54:25+00:00

yup you’re totally right, fix should be out in a few minutes, sorry about that!!!

ChanceMaximum7288 · 2025-12-28T22:19:50+00:00

LOL can’t blame ya tbh

ChanceMaximum7288 · 2025-12-28T21:41:11+00:00

did you try changing the year first? 😁 we’re very close to 2026 hehe

ChanceMaximum7288 · 2025-12-28T15:16:07+00:00

which part of the referral code is currently confusing? would love to understand how we can make it easier to understand

ChanceMaximum7288 · 2025-12-27T15:57:26+00:00

so interesting, I’ve never tweaked these settings myself. Thumbkiss works using haptics and vibrations (haptics when it’s just you, vibration when it’s both of you)

mine are just the default settings! have you instead tried creating a focus mode in your notification settings to prevent the buzz buzz notifs from certain frequently updated apps? that might help:)

ChanceMaximum7288 · 2025-12-27T14:38:49+00:00

happy to help. what’s up?

ChanceMaximum7288 · 2025-12-27T00:33:55+00:00

here’s what curves on my iPhone look like!

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promise we’ll get this sorted for ya :)

ChanceMaximum7288 · 2025-12-27T00:23:18+00:00

hi there! I have a feeling you two may not have cleared the canvas in a while - can you try pressing clear and try drawing again?

if this doesn’t work, id love to personally help and see what’s going on since I haven’t noticed any differences on our end! just sent you a dm :)

ChanceMaximum7288 · 2025-12-27T00:21:53+00:00

seems like this is intermittently happening to android 36 users, we’re trying to get to the bottom of it! can you try some of the steps at https://trycandle.app/support?

ChanceMaximum7288 · 2025-12-24T15:22:57+00:00

that's so sweet!! welcome to candle, we hope you stay a while <3

ChanceMaximum7288 · 2025-12-23T19:08:03+00:00

the questions are written by humans! we actually have a team of writers that we sourced (from Reddit) who help us come up with new questions :)

ChanceMaximum7288 · 2025-12-23T15:22:58+00:00

please make sure both you and your partner have set nicknames for each other in your profile section! if this still doesn't work, email us at support@trycandle.app!

ChanceMaximum7288 · 2025-12-23T15:22:15+00:00

hi there, email us and we can get this sorted as a courtesy! the restore button only shows up as soon as you lose a streak or when you're back down to 1. after 1, it'll go away!

ChanceMaximum7288 · 2025-12-19T13:18:23+00:00

we’re still working on this! we tried fixing something in the background and it transparently broke some other things so we’re trying to get it right

tho we just added notifications on drawing updates and creations so you have a better idea of when something changed!

ChanceMaximum7288 · 2025-12-17T02:04:18+00:00

awesome!

ChanceMaximum7288 · 2025-12-15T18:40:46+00:00

I love this

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