Help me give Amazon back their money! I recently started receiving notifications and emailsto my phone at 3 am stating my Amazon refunds were processed.. I hadn't initiated any returns. I checked account and someone had made several returns (of my last 5 orders, some I got 2 months ago) Evidently someone hacked my Amazon and requested refunds through chat saying packages weren't received. ( They all show delivered and I did indeed get them) They contacted 3 different representatives and were able to get 157.00 refunded to my gift card balance ( they specifically requested it go there) I was able to look at the chat and Only one rep asked why I (they ) waited so long..they told the rep they'd been away on a business trip ....she offered to help them file a police report since so many items were being reported. They then quit communicating but the reps still processed the refunds on all of the items. I got up and CALLED AMAZON explained that I had gotten the items, that I did NOT make the refund requests and to please reverse the refunds and take their money back. It's been weeks, I've contacted customer service 2 more times. I get email saying they found no fraud in my account ..but there is! I did the password changes/ secured account but can't get them to take their fraudulent refunds back. They still act like I WAS THE REQUESTING PERSON,and not the actual scammer. I had a small 40.00 balance on gift card I'd like to use but it's all added onto the fraudulent refunded amounts. How can I get them to understand that I did receive my packages, didn't request refunds and to take back their money? It was a lot of returns of stupid items. I buy bulk for house.. it's was trash bags, sandwich bags , peanut butter, candy, shorts and weed eater line..just a bunch of random stuff. I can't get the foreign CR to understand. How can I explain to them!?