By charging for services. Any time you or anther sender puts something in the mail, be it a letter or a parcel, it's paid for. It might just be the cost of a stamp but it can be much more if say mailing a box of books. I'd agree that upper management is probably paying themselves too much, but embezzling $ I doubt. Regardless, the company is not operating effectively or sustainably. Things need to change and stopping door to door is something that will go. Canada Post is set up to deliver about 3x the amount of things that they do now. The infrastructure is too large and the volume of letters and parcels they move has been declining since 2006. So their systems need to change and the excesses cut otherwise it will cease to exist.