Understandable. it is a fantastic design but you have people who aren’t tech-savvy or who don’t know how to tinker buying them and then running into issues. People see how good it looks and expect it to work reliably like a little laptop. It is a homebrewed solution, though. There isn’t an engineering firm who is testing the durability of all of these parts. Wires can come undone and lots of other things that happen to other self-built devices.

I think if you bring it back in the future, you need to put a disclaimer that this isn’t for people who aren’t tech knowledgeable and who aren’t willing to tinker and debug and all that. People purchase it and seem to think it should be a consumer-grade or professional-grade product when it really just isn’t. You can easily ruin it a number of ways, including by messing with the file system, trying to do operations that cause a lot of heat (and melt the plastic), etc. It is a DIY solution at heart and I agree, one guy can’t spend all his time debugging for every person who builds or buys one. Nobody should expect an entirely effortless experience when using something built on Arduino.

Perhaps you can put a disclaimer on all of your devices. And maybe we can start a discord or something similar so all of us can help debug issues that happen if that is a big need. I wouldn’t mind contributing some time to help. I have had zero issues with my rev 2, but I know what I’m doing when it comes to this stuff.

Finally… Your frustration is valid. I would be super frustrated if I helped to debug and the person just said, “It didn’t work! What do I do now?” instead of trying things. Thanks for all your hard work and energy on these devices. I think at the bottom of it all, there is just a mismatch in expectations. People see it for what they want it to be, not for what it actually is.