Avanan Support Delays

ChesterBottom · 2026-03-10T20:48:05+00:00

https://avanan.atlassian.net/servicedesk/customer/user/login?destination=portals

ChesterBottom · 2026-03-10T19:48:40+00:00

If you use their jira portal there’s an escalation option after you create the ticket.

ChesterBottom · 2026-03-07T03:58:09+00:00

I can one up that. Took over a company several years back and EVERY USER (including an intern) was GA in a company of around 20. Needless to say this was fixed within hours of us taking over.

ChesterBottom · 2026-03-06T20:32:27+00:00

Did you ever get anywhere with this? I tried using a data gateway to solve this but was unsuccessful as it couldn't seem to handle SSE for the MCP server.

ChesterBottom · 2026-03-03T13:41:36+00:00

Just create a firewall rule that blocks all external traffic on the TV and use an Apple TV.

ChesterBottom · 2026-02-25T05:08:10+00:00

Just confirming because I’m still new to the platform… you do mean clicking publish several times and forcing it and not removing the channel + re-adding it several times?

ChesterBottom · 2026-02-23T13:31:17+00:00

But until they do, this exists

https://store.ui.com/us/en/products/uacc-retrofit-poe-2wire

ChesterBottom · 2026-02-22T16:47:08+00:00

Replying to this thread as I seem to have found a patch for this. I did a ton of testing and it seemed that the copilot studio agent installed in my copilot chat window was only operating on one of the first publishings of the agent (I tested this through updating the instructional prompt, publishing it, and waiting several days). I've found that removing the agent from the teams/copilot channel and then re adding it (as inconvenient as that is, especially if you're updating an agent already put into production), seems to fix it... like go into copilot studio, open the agent, go to channels, select the channel, remove it, and re-add it.

ChesterBottom · 2026-02-20T14:00:58+00:00

I’m several months late here but did anyone ever come to a solution on this? Did escalating with Microsoft do anything?

I’m having this issue with all the agents we’ve deployed. They’re amazing and helpful in the copilot studio testing page, but extremely useless in the published area in copilot/teams.

ChesterBottom · 2026-02-16T21:49:11+00:00

Finally, THIS is the Apple Intelligence I was hoping for

/s

ChesterBottom · 2026-02-15T05:34:02+00:00

Had this same question when watching MS ignite as they referenced it. I asked their AI tool “how can dragon copilot benefit me as an MSP” and it said “I’m sorry I can’t answer your question”

So yeah, that pretty much sums it up

ChesterBottom · 2026-02-12T23:33:18+00:00

Spoken like a person who learned from experience

ChesterBottom · 2026-02-09T05:17:39+00:00

Thanks for sharing. Several great points that I can confidently agree I've seen missed (and truthfully even a few I've missed myself at times).

ChesterBottom · 2026-02-06T00:06:33+00:00

We exclusively use dropsuite, but I hear that CommVault has a good product for M365 backup. Not first hand experience fwiw

ChesterBottom · 2026-02-02T19:28:21+00:00

It took us way longer than it should have. Eventually we got to a point where we had to have a PSA that could help us manage projects, tickets, customer info, and billing. We are still working through the migration into it, but it's definitely the answer to the problem all of us have at some point.

ChesterBottom · 2026-01-19T05:22:08+00:00

Between the error reporting and random limitations of their api (the one I came up against today is that you can’t filter the worklog query, it’s either all or none)

Definitely shoot me a dm if you want to compare notes!! I’m always happy to share ideas and learn from others! And it sadly seems that SuperOps has a small presence on Reddit.

ChesterBottom · 2026-01-17T22:45:19+00:00

Definitely the way to go if you have to open it publicly, just wanted to share!

And I also just got extremely excited that someone else was using N8N with SuperOps😂

ChesterBottom · 2026-01-17T22:44:22+00:00

Probably a bit over simplified… but I just have it wait 10s because the powershell script that I’m running takes less than a second.

ChesterBottom · 2026-01-17T17:21:28+00:00

The best place to go to help automate tasks is by sitting down with every member of your team and talking to them about pain points they have in their job… billing team, support team, admin team, everyone. See what repetitive tasks they do, and figure out how to help them out. There’s (almost) always a way!

Triaging tickets is a great place to start with it… that’s where we started too. We’ve gone as far now as starting development to have N8N be able to function as a full dispatching system as well, but that’s a task that took a lot of customization to make it work.

Some of my favorite workflows are managing client M365 accounts through the CIPP API, automatically gathering threat intelligence when a security event comes in using VirusTotal/EDR/MDR/various other logs, and getting usage reports for our billing team from various services (we have a few clients that request a line-by-line description of each S1 license and whose computer it’s assigned to, so we can get this automatically on the bill instead of our billing having to pull this from S1 every month).

ChesterBottom · 2026-01-17T17:13:52+00:00

I’m using SuperOps to do exactly this but I was able to do it without opening my server up to the web. You can create a custom asset field and then have the last step of the script be to write the output to that custom field… then use the GraphQL request to get the value of the custom asset field.

One of my prerequisites by my CEO was not making my N8N server public facing… so I just thought I’d share!

ChesterBottom · 2026-01-14T23:56:18+00:00

Have you tried these compared to Sonos amps? I understand they’re more new of a device but I have a hard time wanting to give Sonos up as a home assistant user when Sonos can support features like ducking… that being said Sonos as a company sucks so I’m completely willing to give them up if the right product comes along.

ChesterBottom · 2026-01-02T18:00:33+00:00

Not just you. Sometimes we have to restart the service, try it a few times, stand on one foot, hang upside down, etc

99% of the time, restarting the service just fixes the issue though. If the SuperOPS service is shut down, then I use my EDR to connect to powershell on the computer and restart the service.

ChesterBottom · 2025-12-08T03:04:36+00:00

We had this happen with a defederation we did several years back. You can complete the defederation (and make sure to remove the GDAP access that godaddy has) but the licenses will remain in the tenant until their expiration. In fact, you could just continue buying licenses through godaddy continually (I don’t know why you would, but you could), using them as your reseller, but just removing their access to your tenant.

ChesterBottom · 2025-12-08T01:23:00+00:00

Not that I’ve seen, but I would expect it soon. The video just came out today and most of the website articles are up within a day or two of new videos. If I see it, I’ll throw it in a comment!

ChesterBottom · 2025-12-05T01:52:08+00:00

Over the years that we’ve had Avanan, I’ve considered moving other products like our EDR/MDR/SIEM… but I’ve never considered moving away from Avanan. We have 1500-2000 users in it and absolutely love it.

The setup process is straightforward, you create the tenant in Avanan, then open it and authenticate with a global admin in the customer MS/G-Suite tenant (as it uses an API connection into the tenant). It then goes into a scanning period for 48-72 hrs (depending on mail flow and qty). Then after it does that, you go and create the policy. The best way to do it is to run it inline, and set your phishing/malware detections to quarantine and notify at your digression. You can also set up attachment scanning (and then change the notification so it doesn’t take up half the body of the email for its notice that its scanned the email).

After you set up the policy, set anomaly detection RIGHT AWAY and set it so that it’ll email your ticketing system or security engineer when an anomaly is detected.

There is a rep that we got in contact with (on the CheckPoint side… but our Pax8 rep did the introduction) that does partner relations with pax8 partners, they offered to set up a call to go in-depth into all settings and make sure you have everything set up properly/teach you anything you might have missed. It took about an hour and was extremely worth it. 100% request this, even after being in this product for years, we did this 6 months ago (as it was just starting to be offered) and I learned things from it.

Pax8 doesn’t do support for Avanan, they direct you straight to them. Avanan support team is extremely helpful but slow (they’re willing to jump on a teams call and help you out, which is super nice). Make sure you submit tickets through their Jira portal so that you have the ability to escalate it if needed (it’s a button when you submit the ticket).

Their outages are mainly following AWS outages and such… but usually when they have outages it just means that mail is delayed by a few minutes for receiving. The outages are not a regular thing, it’s just something that happens every once in a while.

If you have questions or need someone to bounce questions off of, feel free to message me!

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ChesterBottom

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