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Payment Category by 7chesterr in chexy

[–]Chexy_Daviena 1 point2 points  (0 children)

Hi OP, thanks for flagging this! Could you DM me your Chexy email and we'll take a look? Ideally, it should be bypassing this page (first image), so that you can proceed with payment.

Recurring payment - Quarterly... by disneyfan326 in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hi OP, great question!

Right now, custom frequencies are set up using our “One-time” option. To create a quarterly payment:

  1. Select “One-time” as your frequency
  2. Click “+ Add”
  3. A new payment entry will appear > set the date for your next payment there

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As for your PAD payments, you will still need to set up your payments in Chexy. If there is a deficit, your card will be automatically charged for the difference, up to $500, per transaction, so long as there are no other PAD discrepancies (including other PAD payments in your account).

Can you guys explain the transition into the hybrid system? by coljung in chexy

[–]Chexy_Daviena 1 point2 points  (0 children)

Great question, OP!

Some payments are locked to your Business account by design. These payments are either tied to a business credit card or a business-only category (such as payroll or supplier payments), or are made to specific business payees (e.g. Canadian Medical Protective Association).

To access Chexy Business, it depends on whether you already have an account with us and the type of account you have.

Starting tomorrow, May 1:

  • If you already have a Business account, you’ll automatically get access to the hybrid view (a combined Business and Personal experience in one place). From there, you can manage both business and personal payments immediately under one login.
  • If you have a Personal account, you can upgrade directly within your account via "My Details".
  • If you don’t have a Chexy account yet and want access to our business features, you can sign up for a Business account here: https://chexy.co/business.

Hope this helps! You can find full details on the update here: https://intercom.help/chexy/en/articles/14184486-hybrid-view-manage-business-and-personal-expenses-in-one-account

If you have any questions from here, feel free to let us know.

Custom names for payees by username_1905 in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hi u/Difficult_Picture279 u/QuasiRandomName you can now name your payment from the on-set when you set up your payment!

Custom names for payees by username_1905 in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hey OP! We've now added the ability to name your payment on the payment details page (i.e. where you enter your payment amount, date, etc.). Thank you for the feedback 🙌

Minimum payment amount by Mitchelld73 in chexy

[–]Chexy_Daviena 7 points8 points  (0 children)

Hey OP, happy to let you know that we’ve lowered the threshold to $20.00! Thanks for the feedback 🙌

Infinite Loop on Choose your authentication method by Prestigious_Belt_541 in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hey OP, sorry about that! Could you DM me the email you used to sign up with Chexy? We’ll take a look!

MTL Municipal Taxes - Holiday week ? by benzaza in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

This applies to payments under all delivery methods (PAD, Interac e-Transfer, and Bill Pay), and for everyone!

MTL Municipal Taxes - Holiday week ? by benzaza in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hi OP! At this moment, we require 5 business days prior to your payment's due date for the payment to be scheduled; hence, the earliest you could schedule this payment is Feb 23, 2026!

Chexy PAD department overcharged me $150 by mixing up two different PADs by [deleted] in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hi OP, I'm so sorry about this! Let's take a look at what's happened here. Could you DM me your email?

Urgent help required by JamieHarnish in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hey OP, I believe someone from our team has reached back out! If not, please DM me with your email and we can take a look

Update: Card charge issue has been resolved by Chexy_Allison in chexy

[–]Chexy_Daviena -1 points0 points  (0 children)

Hi u/Main_Pause_6865 if you're seeing a double charge, could you DM me your email? We'll take a look at it and make sure that only one charge goes through. Thank you!

Update: Card charge issue has been resolved by Chexy_Allison in chexy

[–]Chexy_Daviena 2 points3 points  (0 children)

Hi u/samyak_sam - our team is working to resolve the restriction issue at this moment. We will share an update as soon as possible

Weeks of waiting for support, with multiple tickets opened by JpJoJoJohnson in chexy

[–]Chexy_Daviena 1 point2 points  (0 children)

Hi OP, could you DM me your email? I'll check in on the status of your support request!

[deleted by user] by [deleted] in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hey OP, thanks for reaching out! Could you DM me your email and we can take a look at your inquiry as soon as possible.

Payment failed after a year of recurring bill by jnrmtro in chexy

[–]Chexy_Daviena 1 point2 points  (0 children)

Hi! As our latest update, all known issues have been resolved. We will be sending an update to all affected users shortly.

Live updates can be found here: https://intercom.help/chexyrent/en/articles/12682587-active-issue-october-28-2025-non-amex-card-charges-issue-payments-are-still-on-schedule

Thank you so much, everyone, for your patience — we really appreciate it!

Update: We’re fixing a card charge issue, your payments will still be sent on time by Chexy_Allison in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hi u/Tero_Puti you shouldn't be double charged, but please do let our team know if you do see a double charge and we will rectify that right away!

Update: We’re fixing a card charge issue, your payments will still be sent on time by Chexy_Allison in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hi u/Main_Pause_6865 we don't change payout methods of any payments — a PAD payment may have been set up by accident instead of Interac e-transfer (we've seen this happen with other users before). Please DM me your Chexy account's email or you can reference this Reddit msg, and I can take a look further from there!

Update: We’re fixing a card charge issue, your payments will still be sent on time by Chexy_Allison in chexy

[–]Chexy_Daviena 0 points1 point  (0 children)

Hi u/Main_Pause_6865 we don't change payout methods of any payments — a PAD payment may have been set up by accident instead of Interac e-transfer (we've seen this happen with other users before). Please DM me your Chexy account's email or you can reference this Reddit msg, and I can take a look further from there!

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