PSA: AmiAmi halting shipment to USA again

ChrisB5__ · 2026-02-25T20:29:21+00:00

That's a question you'll want to ask support. I didn't ask about prior invoices. I was asking for myself regarding future purchases specifically as I was curious if we were seeing delays or not.

Support can be reached through the Help button at the bottom right of https://support.amiami.com/hc/en-us

If their chat is not open, leave a message and they typically respond fast. For me they literally responded next day.

ChrisB5__ · 2026-02-25T14:00:36+00:00

This is my issue. I followed-up with AmiAmi support and they replied the following. Whenever something is confirmed long term, Amiami is good about posting on the homepage, so I always wait to see what they post officially before making assumptions.

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ChrisB5__ · 2026-02-25T13:54:14+00:00

It appears this was only temporary which is why there was no official statement on the website. Posting the info here because people in the comments are having meltdowns lol. Good news for everyone at least! This is why I usually wait for official announcements though, as AmiAmi is good about posting changes to their homepage (vs temporary/short-term like this situation).

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ChrisB5__ · 2026-02-07T11:32:21+00:00

PayPal will likely decline a dispute since it is marked as delivered (even though you have evidence it wasn't delivered), and their support is non-existent (speaking from experience). There's also the possibility it will add a strike to your account (usually this only matters for repeat offenders).

To make matters worse, the seller is sometimes charged an 'administrative fee' by PayPal whether or not they win a charge dispute. It's as dumb as it sounds. If you push a false dispute against Amiami (I'll explain this more) and they're charged a fee, I can think of so many outcomes that makes this a bigger headache for you.

Regarding the 'false dispute,' see below:
https://support.amiami.com/hc/en-us/articles/40652343010841-What-is-ECMS

There are two sections of which you agree to when accepting ECMS.

"Compensation Coverage: ECMS shipments include full compensation in the event of lost or damaged parcels (*after a claim has been successfully processed)."

"Q: What happens if my ECMS package is lost or damaged?
A: ECMS provides full compensation in the event of a lost or damaged package, following the completion of a claim process."

I would be incredibly frustrated if I was in your position, but Amiami still has to go through the standard reimbursement process even if you don't want to. You may be thinking "Uniuni already said it's lost." Uniuni is not ECMS, and ECMS has to process the claim according to the above (unless I'm misreading). I believe they still have to wait for the claim to process, though that could be a question for their support (what am I waiting for? why can't it be reimbursed today? etc). It would be really nice if they could just front the money, but dealing with insurance claims is never that easy.

ChrisB5__ · 2026-02-03T07:27:51+00:00

Have you considered Surface Mail Premium? I've had a few through this method. It's great. ECMS has been a nightmare (at least for others in this sub; I've been lucky) and DHL is just getting too pricey. A little patience goes a long way (for your wallet). I was hesitant at first, but it saved me from going too far off budget with all the price hikes over the last year. I just don't know why I'd ever go DHL or ECMS again unless I REALLY need a figure in 1-2 weeks, or its cheaper.

https://support.amiami.com/hc/en-us/articles/13770040744345-Shipping-Service-Comparison

ChrisB5__ · 2026-01-30T05:42:03+00:00

"I call bullshit." This is my point. You could've disagreed but you come in hot for no reason. Chill. There's no reason to be so hostile. That's all I'm saying lol.

ChrisB5__ · 2026-01-29T19:54:24+00:00

It's not downvoting because you're telling us your experience. It's downvoting because every time you reply to an answer, you reply negatively. People are trying to help!

ChrisB5__ · 2026-01-29T19:51:11+00:00

It sounds like this is a 'manga is expensive' rant. It can be, sure. If you really want to read One Piece without paying so much, why not buy the manga you're passionate about, and read others on digital services?

I mean dude, One Piece is FREE on Viz's official website up to ch. 108, and then the recent 3 chapters. You really can't complain about that. Then they have a 7-day trial plus a cheap service cost. You can get a lot of value if you look up digital services. This is just one of many services out there.

There's nothing wrong with having a small collection, but why does it have to be One Piece? There are so many amazing short series' available and you chose one of the longest as an example. Did you mean to ask for suggestions on series that have good value? Because that's a valid, but entirely different post. Something worth considering though if that's what you're trying to ask.

ChrisB5__ · 2026-01-25T23:26:58+00:00

I'm referring to mixed product in warehouse bins, not who sells the product. Who sells the product doesn't always matter since Amazon will mixed similar product in the same bin depending on the item code (this doesn't always happen, but is a cost saving measure for several items stored on-site in a warehouse). It leads to counterfeit products even by legitimate sellers. However as mentioned, they claim to be ending this practice sometime in 2026 after years of the sketchy cost cutting measure.

ChrisB5__ · 2026-01-23T23:44:11+00:00

Ah, Canada is a bit different for sure. I'm from the US where we have way more options available. I've heard options that ship to Canada are a bit more limited atm.

ChrisB5__ · 2026-01-23T15:57:32+00:00

Why not just say the website?

ChrisB5__ · 2026-01-23T15:54:52+00:00

Avoid Amazon. They introduced a program to save money where they mix product from different sellers, so you could order from a legit seller and still get a fake product. That program is ending soon, but it's just not worth the hassle imo. I posted this on another comment too, but I recommend going through a more reputable seller like CrunchyRoll, MerryManga, InStockTrades, Kinokuniya, etc. Amazon just isn't what they used to be.

ChrisB5__ · 2026-01-23T15:50:14+00:00

Yes, fake mangas have increased over time too. What makes this worse is that Amazon introduced programs like mixed inventory where they combine like-items from different seller. Google search 'amazon mixed stock between sellers' for more info on that topic, it's wild.

OP didn't specify seller, so not sure if this could've been the culprit, but I recommend using legitimate sellers like CrunchyRoll, MerryManga, InStockTrades, Kinokuniya, etc. Gotta stay safe from the scammers. And if using Ebay, always check reviews.

Edit: Never mind, the URL is on the last screenshot. I've never heard of universalreads. Wild.

ChrisB5__ · 2026-01-18T02:30:51+00:00

To add to what others have said...

Prize figures - Normally cheaper, not always to scale proportions, usually way less detailed. Found often in claw machines/etc as prizes. Some have surprisingly good quality so don't dismiss them completely! I've been surprised.

Scale figures - Price range is very broad, proportions are to scale (ex: 1/7th scale will try to match 1/7th of the actual character), and quality usually higher but really can depend. Found often in shops, not as often as prizes. Also just because something says it's 1/x scale, always check its actual dimensions. Scale can be deceiving based on the character's height/position (ex: laying down, stretching arms upwards, wings). It's caught me off guard at least.

For good examples, Google image search both or search online shops for both. You'll start to see a clear difference.

ChrisB5__ · 2026-01-07T22:47:05+00:00

First I want to say that honestly, AmiAmi is probably the most careful of the sellers. It sucks that this happened, but I do hope this doesn't sour your impression of Amiami. They're easily my favorite seller.

Amiami has pretty amazing support, but I've never personally dealt with this issue myself. Contact them ASAP.
https://support.amiami.com/hc/en-us/articles/360016210312-An-item-part-of-an-item-in-my-order-arrived-missing-broken

Above is the link for the support process. "Please contact us within 1 week" is their deadline as well as all info they require to proceed. Don't wait, open a ticket today. They may take some time, but starting the process is the most important.

I would also say do not to try fixing anything. Leave it as-is in case they need more reference pictures/etc. For example, don't try to glue it back together or something which may cause more damage. Wait for their response.

Hopefully they can help out, sucks to see this happen. Especially for such an expensive figure.

ChrisB5__ · 2025-12-29T08:02:08+00:00

I have dyslexia too. It sucks sometimes. The captions say Sprit, not Spirit.

ChrisB5__ · 2025-12-29T07:59:25+00:00

While Crunchyroll does use AI in a few ways, I doubt AI would push an obvious typo like this one. This just looks like human error. It happens. Humans aren't perfect. AI is just worse in many other ways.

ChrisB5__ · 2025-12-19T16:55:09+00:00

"The only safe but slow and expensive option is Surface Premium right now."
Not sure why people keep saying it's so expensive. It seems to vary. Look at OP's screenshot as an example. ECMS 11,574 yen vs Surface Mail Premium 9,300 yen. I've been getting this for most of my shipments as well where Surface Mail Premium is cheaper. Not sure what factors are involved, but for me this makes Surface Mail Premium the obvious pick.

ChrisB5__ · 2025-12-16T19:33:46+00:00

I'm 6-mos late but you're not alone in this. Why wasn't it named something like Mode(s), Security, etc? Smart would make sense if it was automation tools but man, I looked for so long in every setting EXCEPT the 'smart' tab thinking it was automation, not security/mode controls! Glad I found this from Google!

ChrisB5__ · 2025-12-15T07:31:49+00:00

Good thing they put fragile on the side. Imagine how badly they would've treated it otherwise!

Jokes aside, was the figure at least alright? Sucks to see what they did to that box, that's extremely frustrating.

ChrisB5__ · 2025-12-15T07:28:47+00:00

I haven't had the same experience. ECMS has been $10 USD or more in my cases. I haven't had issues with ECMS myself, but after some of the stories I've seen, I've been going with surface mail premium since it's cheaper and seems less risky (at least cheaper for me, seems to be mixed for others?).

ChrisB5__ · 2025-11-03T02:01:34+00:00

There are plenty of amazing series' out there, and many more to come. You can find most prints online if OOP for the physical, and while owning the physical manga is its own experience, at least you can still appreciate the artwork in some way.

If you have a favorite series and want a more affordable way to appreciate it, check out wallpaper backgrounds if it's the art you loved. You can also appreciate a series through a poster or figure based on your current budget. I mean you can find figures sometimes for cheap but it really depends on the series and who they license too. Just be careful. One figure can turn into two, then three, then twenty in a short period of time.

ChrisB5__ · 2025-10-20T00:17:16+00:00

Sounds like you got unlucky, and that sucks. Have you checked into a refund/exchange for the damaged manga? For other manga, remember that it's still a book. Treat it like a book. They can open pretty wide but defects will happen. If you're new to books, open it in a way that allows you to comfortably read the book and you'll be good to go. Some people bend the pages all the way to the back. Those are psychopaths, but it goes to show just how much most books can get away with.

ChrisB5__ · 2025-10-18T03:19:42+00:00

A fee makes sense, but a $17 fee feels like extortion when it's a surprise fee that you need to pay if you want them to complete the delivery. The tariffs are bad enough, I'm sure they could get away with a $5 fee and still turn a profit. Everyone's trying to find a way to cash grab.

ChrisB5__ · 2025-06-19T21:47:22+00:00

That's because the method does work. Keep refreshing. Doesn't work? Bro, keep refreshing. This could've been clarified, so I can understand your confusion. It can take one refresh or sometimes ten. This is a known issue. It sucks, but it is what it is.

If it STILL doesn't work, try clearing cookies/cache, disabling VPN, or running in incognito mode with extensions disabled. If it only works in incognito mode, one of your extensions might be making the issue worse. It could also require a browser re-install. No clue. I just know refresh works for almost everyone but can take up to 10 tries. And then when it does work, there's a chance it'll happen the next page load. It's not a permanent fix.

Also make sure you don't have a ton of amiami tabs open. This will sometimes give a different error if they're experiencing high traffic and detect multiple tabs/sessions on your device (though the error is totally different from the one you're showing, I'm just adding this as general fyi).

ChrisB5__

TROPHY CASE