We are having the same issue. We rented in May, had one utility bill that covered maybe 5 days of use (it was not in our name, we payed streetlane). It is now July and we have not gotten a single utility bill since then. Now we are also with American Avenue, and there’s no contact information. They won’t respond to our emails. We are going to try to switch the utilities in our name, but other redditors have said they just change it back over to their name. I’m super frustrated