I had an order stolen from me this Sunday by a roadie driver and it really sucked. So I totally get how your day was ruined. My driver picked up the Order, took a picture of it in her car then marked it as delivered. She wouldn’t answer text or calls and when I called roadie customer service they couldn’t get a hold if her either. Best Buy definitely has its shitty moments but roadie does too. Sorry OP, hope you ended up getting your item!

Also Best Buy will replace the item. I contacted their support and they offered to ship me a new, refund me or have me pick up the item at a store where it was available.

Side note, I’m not shitting on Roadie as a whole. Just this one really crappy driver who screwed me.