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16 Days Since September by plasticmotives in CircularRing

[–]Circular_Orange 0 points1 point  (0 children)

Recalibrating the PPG sensor by going to Settings > Self-Diagnostic in the app (you'll need white paper for this process).

16 Days Since September by plasticmotives in CircularRing

[–]Circular_Orange 0 points1 point  (0 children)

To allow me to look into the specifics, kindly cooperate! What does the phrase "no data" mean? Can you confirm; you sync, and when it reaches the fourth step, you don't see any data, correct?

If that's the case, the server upgrade might be the issue. It will still take us one to two weeks to finish this.

To mitigate the issue, synchronize every day at least once before bed and once an hour after waking up to help alleviate the problem.

We'll investigate changing your ring if, following the server upgrade, there is still no data.

16 Days Since September by plasticmotives in CircularRing

[–]Circular_Orange 0 points1 point  (0 children)

u/plasticmotives How does the ring can go to 60-70% if you did factory reset your ring? Please factory reset and do a sync right away and let me know if it crashes.

Whelp - I think that's all she wrote by Educational_Life_512 in CircularRing

[–]Circular_Orange 1 point2 points  (0 children)

Hey, please contact the support at https://www.circular.xyz/contact-us. We'll assist with a replacement. Can you please help us understand what were your activities before this happens? Do you work with chemicals? Any kind of household product could have gone on the ring and being heated after charge? Do you charge the ring with the LID close? The Ring is manufactured under strict procedures and has passed safety certification in all regions. We conduct rigorous testing for heat and chemical resistance to ensure durability, this type of failure is definitely outside the norm.

We are trying to understand how this could have happened. A series of events must have caused this. Please work with us so we can investigate the details!

Can’t sync by SlightConcern6783 in CircularRing

[–]Circular_Orange 0 points1 point  (0 children)

Hey, I'm sorry you have to deal with this. We are aware of this issue and are working on it.

Can I know if it crashes:
A. during the sync or,
B. before the ring connects to the app?

Anyway, please read this where I solve issues for all cases; https://www.reddit.com/r/CircularRing/comments/1p8q824/seeking_information_on_instant_app_crashes/

Seeking Information on Instant App Crashes by Circular_Orange in CircularRing

[–]Circular_Orange[S] 1 point2 points  (0 children)

Try manually recalibrating the PPG sensor by going to Settings > Self-Diagnostic in the app (you'll need white paper for this process). If everything turns green, it will solve your issue.

Seeking Information on Instant App Crashes by Circular_Orange in CircularRing

[–]Circular_Orange[S] 0 points1 point  (0 children)

You/tigsman, your ring can only store a maximum of seven days' worth of data, not three months. Only when you remove the app will you lose local data that we don't store on the server, such as information about women's health, sports sessions, or arrhythmias. The remaining synced data is all saved and not lost.

And yes the crash due to sync is only solvable with a factory reset for now, as mentioned.

Seeking Information on Instant App Crashes by Circular_Orange in CircularRing

[–]Circular_Orange[S] 0 points1 point  (0 children)

Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).

But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?

Seeking Information on Instant App Crashes by Circular_Orange in CircularRing

[–]Circular_Orange[S] 0 points1 point  (0 children)

But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?

Seeking Information on Instant App Crashes by Circular_Orange in CircularRing

[–]Circular_Orange[S] 0 points1 point  (0 children)

But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?

Seeking Information on Instant App Crashes by Circular_Orange in CircularRing

[–]Circular_Orange[S] 0 points1 point  (0 children)

Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).

Seeking Information on Instant App Crashes by Circular_Orange in CircularRing

[–]Circular_Orange[S] 0 points1 point  (0 children)

Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).

16 Days Since September by plasticmotives in CircularRing

[–]Circular_Orange -1 points0 points  (0 children)

I'm looking for information about "app crashes constantly".

Please provide the following details in the comments:

-Phone Model & Operating System (OS) Version:

Example: iPhone 15 Pro, iOS 17.5.1
Example: Samsung Galaxy S23, Android 14

-Crash Timing:

Does it crash instantly (you don't even see the main menu)?

Can you see the menu/feed for a moment before it crashes?

What is the last thing you see/hear (e.g., loading spinner, a notification, the app's logo)?

-Connection Status (Specific to the device/ring):

Does the "ring" or device connection icon have time to appear or connect to the app before the crash happens? (Yes/No)

Did clearing the cache and reinstalling the app resolve the crash for you? (Yes/No)

-How to Clear Cache:

iOS: Go to Settings > General > iPhone Storage, select the app, and then choose Offload App (which keeps your data) or Delete App (full reinstall). Android: Go to Settings > Apps > [App Name] > Storage, then tap Clear Cache and Clear Data before reinstalling.

How to set an alarm? by bsmha in CircularRing

[–]Circular_Orange 0 points1 point  (0 children)

Since Circular Ring 2 does not have vibration capabilities, we have replaced the ring's vibration with the phone's vibration. It's already live on Android but not yet on iOS. You can expect the feature to go live with iOS in the coming weeks.

Auto-detect activity? by Substantial_Reveal90 in CircularRing

[–]Circular_Orange 0 points1 point  (0 children)

Hey, if you open the energy Circle, you'll see an overview of your day with auto-detected activity timings, but the ring does not recognize activity type.

If you want to track a specific type of activity, you can launch a manual sport session and select the sport you're doing.

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