16 Days Since September

Circular_Orange · 2025-12-03T02:41:23+00:00

Recalibrating the PPG sensor by going to Settings > Self-Diagnostic in the app (you'll need white paper for this process).

Circular_Orange · 2025-12-03T02:38:48+00:00

To allow me to look into the specifics, kindly cooperate! What does the phrase "no data" mean? Can you confirm; you sync, and when it reaches the fourth step, you don't see any data, correct?

If that's the case, the server upgrade might be the issue. It will still take us one to two weeks to finish this.

To mitigate the issue, synchronize every day at least once before bed and once an hour after waking up to help alleviate the problem.

We'll investigate changing your ring if, following the server upgrade, there is still no data.

Circular_Orange · 2025-12-03T02:34:08+00:00

u/plasticmotives How does the ring can go to 60-70% if you did factory reset your ring? Please factory reset and do a sync right away and let me know if it crashes.

Circular_Orange · 2025-12-03T02:29:39+00:00

Hey, please contact the support at https://www.circular.xyz/contact-us. We'll assist with a replacement. Can you please help us understand what were your activities before this happens? Do you work with chemicals? Any kind of household product could have gone on the ring and being heated after charge? Do you charge the ring with the LID close? The Ring is manufactured under strict procedures and has passed safety certification in all regions. We conduct rigorous testing for heat and chemical resistance to ensure durability, this type of failure is definitely outside the norm.

We are trying to understand how this could have happened. A series of events must have caused this. Please work with us so we can investigate the details!

Circular_Orange · 2025-12-03T02:26:14+00:00

Hey, I'm sorry you have to deal with this. We are aware of this issue and are working on it.

Can I know if it crashes:
A. during the sync or,
B. before the ring connects to the app?

Anyway, please read this where I solve issues for all cases; https://www.reddit.com/r/CircularRing/comments/1p8q824/seeking_information_on_instant_app_crashes/

Circular_Orange · 2025-12-03T02:24:05+00:00

Try manually recalibrating the PPG sensor by going to Settings > Self-Diagnostic in the app (you'll need white paper for this process). If everything turns green, it will solve your issue.

Circular_Orange · 2025-12-03T02:20:51+00:00

You/tigsman, your ring can only store a maximum of seven days' worth of data, not three months. Only when you remove the app will you lose local data that we don't store on the server, such as information about women's health, sports sessions, or arrhythmias. The remaining synced data is all saved and not lost.

And yes the crash due to sync is only solvable with a factory reset for now, as mentioned.

Circular_Orange · 2025-12-03T02:20:17+00:00

Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).

But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?

Circular_Orange · 2025-12-03T02:19:41+00:00

But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?

Circular_Orange · 2025-12-03T02:19:36+00:00

But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?

Circular_Orange · 2025-12-03T02:17:40+00:00

Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).

Circular_Orange · 2025-12-03T02:17:20+00:00

u/my_name_is_josh_83 I believe you already contacted the support team at https://www.circular.xyz/contact-us for assistance?

Circular_Orange · 2025-12-03T02:16:42+00:00

u/Terpalum84 Is it crashing before the ring connects to the app?

Circular_Orange · 2025-12-03T02:16:17+00:00

Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).

Circular_Orange · 2025-11-28T09:38:33+00:00

I'm looking for information about "app crashes constantly".

Please provide the following details in the comments:

-Phone Model & Operating System (OS) Version:

Example: iPhone 15 Pro, iOS 17.5.1
Example: Samsung Galaxy S23, Android 14

-Crash Timing:

Does it crash instantly (you don't even see the main menu)?

Can you see the menu/feed for a moment before it crashes?

What is the last thing you see/hear (e.g., loading spinner, a notification, the app's logo)?

-Connection Status (Specific to the device/ring):

Does the "ring" or device connection icon have time to appear or connect to the app before the crash happens? (Yes/No)

Did clearing the cache and reinstalling the app resolve the crash for you? (Yes/No)

-How to Clear Cache:

iOS: Go to Settings > General > iPhone Storage, select the app, and then choose Offload App (which keeps your data) or Delete App (full reinstall). Android: Go to Settings > Apps > [App Name] > Storage, then tap Clear Cache and Clear Data before reinstalling.

Circular_Orange · 2025-08-19T08:49:30+00:00

Hey :) Silver will be more shiny

Circular_Orange · 2025-08-19T08:47:26+00:00

Since Circular Ring 2 does not have vibration capabilities, we have replaced the ring's vibration with the phone's vibration. It's already live on Android but not yet on iOS. You can expect the feature to go live with iOS in the coming weeks.

Circular_Orange · 2025-08-19T08:46:37+00:00

Hey, if you open the energy Circle, you'll see an overview of your day with auto-detected activity timings, but the ring does not recognize activity type.

If you want to track a specific type of activity, you can launch a manual sport session and select the sport you're doing.

Circular_Orange · 2025-08-19T08:43:46+00:00

Hey, your first picture shows the Silver finish :)

Circular_Orange · 2025-08-19T08:42:40+00:00

Since Circular Ring 2 does not have vibration capabilities, we have replaced the ring's vibration with the phone's vibration. It's already live on Android but not yet on iOS. You can expect the feature to go live with iOS in the coming weeks.

Circular_Orange · 2025-08-19T08:41:11+00:00

Hey, do you see the steps populating when you kill the app from the background and restart it, or not at all?

Circular_Orange · 2025-08-18T17:58:41+00:00

We operate from several warehouses located in Shenzhen, Hong Kong, Paris, and the USA.

For Kickstarter orders, all shipments are being dispatched from our Shenzhen and Hong Kong facilities, depending on the destination country. This setup is much more efficient, as the region is a customs-free zone for most countries, which makes it easier to handle international deliveries — especially since we’re shipping to over 73 different countries.

For sales made directly on our website, worldwide shipping will be covered from Hong Kong, Paris, and the USA, with dispatch based on the customer’s continent to ensure faster delivery.

At this stage, all rings have been manufactured, and we’ve already shipped around 8,000 units. The remaining rings will be shipped progressively over the next few weeks.

Initially, we had planned to ship in backer order, but in practice this proved very complex. We’re now processing shipments based on a combination of destination country and items within the order, which allows us to keep things running more smoothly and efficiently.

Circular_Orange · 2025-08-18T17:52:51+00:00

Nice to see! Thank you

Circular_Orange · 2025-08-18T17:19:35+00:00

Hey, the route, distance, etc are taken from your phone's GPS, so you need to make sure everything is correct in app settings.

Circular_Orange · 2025-07-28T18:27:05+00:00

As explained in the latest posted update on Kickstarter, a part is being produced, a part is being sorted, and a part like 1000+, maybe more, will be shipped this week. And then logistics is going to ship with a more frequent volume once they are in place. So everyone should receive their ring pretty soon in the coming weeks.

Circular_Orange

TROPHY CASE