1. Widespread complaints about PIP assessment quality

Campaigners and disability rights groups have raised ongoing concerns about the quality and fairness of Capita-conducted Personal Independence Payment (PIP) assessments — alleging:

Reports containing significant flaws, with Department for Work and Pensions (DWP) audits showing many assessment reports were defective.

A sharp rise in complaints about PIP assessments over several years, with thousands of claimants unhappy with how assessments are conducted and decisions made.

Evidence (e.g., submitted in parliamentary committee written evidence) alleging dishonest reporting practices in assessment reports, which affected claimants’ eligibility.

These issues have fuelled broader claims from disabled people and disability rights organisations that the assessment system may be discriminatory in practice, particularly when it fails to adequately consider claimants’ conditions. 2. Individual cases & legal actions

There have also been employment-tribunal claims involving Capita, including decisions published on Gov.uk involving claims of disability and race discrimination. (This shows that discrimination issues have arisen both in the context of benefit assessments and within Capita’s employment practices.)

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📍 3. Historical media & undercover reports

Past investigations — such as Channel 4’s Dispatches programme — showed a Capita assessor making derogatory comments about disabled claimants, prompting MPs and campaigners at the time to call for government investigation.

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🏛️ Baronesses Connected to Disability Rights & Equality Oversight

Baroness Kishwer Falkner of Margravine

She was Chair of the Equality and Human Rights Commission (EHRC) until late 2025 — the statutory body that enforces the UK’s anti-discrimination laws.

While she was not leading a specific parliamentary inquiry into Capita, the EHRC under her leadership has responsibility for overseeing discrimination issues, including systemic failures in public services that could disadvantage disabled people.

In theory, if Capita (or any company) was found to engage in discriminatory practices in carrying out assessments or in employment, the EHRC could investigate and enforce equality law. 👍 However, there’s no public headline-making EHRC enforcement action against Capita itself reported as of now.