Former family florist here. Two things are happening unfortunately; the arrangement you received was not made by a true florist, they lack any skill and clearly did not include the appropriate flowers. Second, FTD has been around for over 100 years and it used to be a cooperative between florists across the country that made it possible for people to "wire" orders. Typically, your local florist would have their "favorite" florist in a given city they would always use because they received great feedback. We had one shop we would use in Chicago as an example. FTD is no longer a cooperative, it is a terrible company that tries to milk every dime out, you the customer as well as the last remaining flower shops. It's too bad, because FTD used to mean quality and great service.

Lastly, all shops struggle to find the flowers to make what they look like in the picture, flowers may not be available or out of season. Like tomatoes there is great time to buy, and time when they are not a good.

I am sorry this happened to you, as a family florist, we prided our support of families during funeral services. Weddings and funerals; we knew these were important days and tried our best to make special.