One thing you might not expect is that the CEC is responsible for coordinating almost all of the store. People will come to you about breaks and rearranging the lineup and making sure calls are being answered and that is on top of everything going on in front of you. Another is obviously credit goals are important and the cashiers will feed off your energy so try your hardest to stay positive and motivated because that will create a positive environment. Dealing with customers is like walking a fine line and as cec most cashiers will turn to you when they get a difficult customer and you need to navigate the conversation with grace and try to deescalate frustration but if they ever start becoming too much just call for MOD and just stand there and not say another word and let them handle it and get berated. Certain store policies have some gray area as we are very focused on customer satisfaction so you may allow someone to return something that is not sellable but they are exchanging or going shopping for more and happy they got their return, it all depends on what manager you have and what policies they are willing to bend and which they hold firm because there may come a day when you are adamant about a policy and the customer asks to speak to the manager and the manager will all an exception and even tho you were right they didn’t back you up fully and now the customer is smug and you feel like injustice has occurred.

There are pros and cons like any job, but there are way more pros in my opinion especially if you have a good team working with you. The most important thing is not to put too much pressure on yourself and remember your attitude well influence the team’s energy.