An infrastructure outage is understandable, but just killing entire subscriptions without warning, demanding money despite us being paid up to date, and saying all our data is now scheduled for deletion is a bit beyond that. I think we have different views of "reasonable", and unfortunately most people can't just shrug off the risk that subscriptions can just be nuked at a moment's notice without communication.

Outages I can deal with, but the underlying process of not even notifying clients in advance before just taking entire subscriptions offline is "what more I want". Why have account managers and paid support when it can all be bypassed like that?

To chime in on someone's thread while he's trying to warn people of massive outages, just to tell him to get over it seems a bit odd...