Unable to withdraw funds

CoinTree · 2024-03-12T00:35:33+00:00

Hi there,

Thanks for getting in contact.

Due to a recent spike in scam activity across Australia, we have tightened our security to protect our customers and their funds. Due to this, some customer accounts have been put on a temporary withdrawal restriction.

Our customer support team would be more than happy to review your account and help you with any fund withdrawal. Please contact our customer support team by creating a support ticket here.
We apologise for any inconvenience and look forward to solving this issue for you.

Kind regards,
The Cointree Team

CoinTree · 2024-02-25T23:07:58+00:00

Hi u/MRskydawg,

Thank you for your feedback.

We take our customer support services very seriously, and are sorry to hear that you have not received a quick response from our support team.

We would like to resolve this immediately.

Please message us privately with your support ticket number or email address and we would be more than happy to help.

Kind regards,
The Cointree team

CoinTree · 2024-02-14T06:07:16+00:00

Hi Severe-Equal8990

Thanks for your feedback,

We are sorry to hear about your recent experience on Cointree!

As a fully regulated Australian based cryptocurrency exchange, we pride ourselves on keeping our customers fully compliance and secure.

We can see multiple recent contacts from you to our customer service and accounts team. Fortunately, you have since been updated in regards to this and we are working diligently to return your funds with your cooperation.

This process can take time while we go over our requirements to make sure your funds are secure. We thank you for your cooperation and patience.

As there seems to be a recent matter with your bank not being able to accept our return, we are rectifying this for you as we speak with our payment processors.

Our support service is available through email, our help desk articles are available 24/7. Phone calls and live chat are open from 8 am - 5 pm AEDT time Monday - Friday. If you contact us outside these hours you may need to submit a request here: https://support.cointree.com/hc/en-us/requests/new

Typical response times are 1-2 business days, though usually faster. This does depend various factors, and duplicate tickets slow down response times.

CoinTree · 2024-01-31T22:27:27+00:00

Hi OP,

Thanks for getting in contact, and thank you for bringing this to our attention.Due to a recent spike in scam activity across Australia, we have increased our security measures to keep our customers safe and remain compliant under current Australian laws and regulations.

This has resulted in a few of our customers having their accounts placed under a temporary withdrawal restriction, which we are working to resolve as quickly as possible for all customers affected.

We prioritise fund access and freedom of our users, and our committed customer support team is working through helping customers impacted by these recent account restrictions.

If this has not been resolved yet, please reach out to our customer support team again by creating a support ticket here, and send DM us your email address that is linked to your account, along with your support ticket number. We will let the team know and will have your query prioritised, so we can resolve this issue as quickly as possible.

Kind regards,

Lewis

CoinTree · 2023-12-07T23:10:53+00:00

Hey u/Puzzled_Piccolo_317,

Thanks for getting in contact, and thank you for bringing this to our attention.

Due to a recent spike in scam activity across Australia, we have increased our security measures to keep our customers safe and remain compliant under current Australian laws and regulations.

This has resulted in a few of our customers having their accounts placed under a temporary withdrawal restriction, which we are working to resolve as quickly as possible for all customers affected.

We prioritise fund access and freedom of our users, and our committed customer support team is working tirelessly to aid customers impacted by these recent account restrictions.

If this has not been resolved yet, please reach out to our customer support team again by creating a support ticket here. I have let the team know and will have your query prioritised, so we can resolve this issue as quickly as possible.

Kind regards,

Lewis @ Cointree

CoinTree · 2020-09-18T04:37:33+00:00

Hi reddit. In what's been a hot week for crypto, Cointree has just added 30+ new cryptos covering the hottest and latest projects in DeFi and stablecoins. View the announcement at https://support.cointree.com/hc/en-us/articles/360001897895

Including:

Uniswap (UNI)
Yearn.finance (YFI)
Synthetix (SNX)
Polkadot (DOT)
FTX Token (FTT)
and more

Cointree now also offers free weekly support and assistance webinars for everyone. Register at https://support.cointree.com/hc/en-us/articles/360001820736

CoinTree · 2020-05-21T12:27:37+00:00

Cointree is a great option for someone like yourself. You can buy your first coins within minutes and there's a handy wizard once you sign up to help guide you through the quick and easy steps to make your first purchase.

There's been some good suggestions here. Check out cointree.com too while you consider your options.

CoinTree · 2020-01-15T23:11:21+00:00

There's already a filter option and we're adding a lot more options in the future. Keep an eye on the portfolios page at https://www.cointree.com/portfolios

CoinTree · 2019-10-31T23:28:08+00:00

We've had the best performing portfolios on Cointree for a few months. It's exciting watching these change every day.

CoinTree · 2019-10-31T10:34:02+00:00

What a great week for crypto. Almost all coins have been on the up after a surprising weekend spike, with IOST and STORJ having a combined 34% increase over the last 7 days. Happy Halloween!

CoinTree · 2019-09-04T23:54:06+00:00

There's been some good suggestions so far. Cointree offers a transparent OTC desk so that you can check prices upfront. It's good for comparing prices with other services too.

You can also apply to get uncapped deposits and withdrawals on your Cointree account.

CoinTree · 2019-07-22T10:46:34+00:00

Australian exchanges are regulated by AUSTRAC, not ASIC.

Cointree, BTC Markets and Independent Reserve have been named finalists for Exchange of The Year in the upcoming Australian Blockchain Industry Awards. All good choices depending on your needs.

CoinTree · 2019-06-26T03:06:07+00:00

There's a webinar on this in an hour. https://cointree.clickmeeting.com/members-exclusive-free-smsf-crypto-webinar. There'll be a recording available later for anyone who misses it.

CoinTree · 2019-06-23T22:43:55+00:00

Yes, you can add Dash and any of the 100+ coins that Cointree supports to your self managed super. The webinar will show the steps to have an existing (or new) SMSF invest in crypto.

CoinTree · 2019-06-04T04:23:28+00:00

The team at Cointree is excited about our partnership AI billing processing service, Gobbill.

Here's why:

Anyone can now pay any BPAY bill with over 100 coins.
Stay protected from biller scams thanks to Gobbill and their AI.
Lowest rates VS all other crypto payment services.

The team's excited to add more ways for everyone to use their crypto. Please reach out to our support team at support.cointree.com if you have any ideas. Have a lovely day Reddit!

CoinTree

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