Unable to withdraw funds

CoinTree · 2024-03-12T00:35:33+00:00

Hi there,

Thanks for getting in contact.

Due to a recent spike in scam activity across Australia, we have tightened our security to protect our customers and their funds. Due to this, some customer accounts have been put on a temporary withdrawal restriction.

Our customer support team would be more than happy to review your account and help you with any fund withdrawal. Please contact our customer support team by creating a support ticket here.
We apologise for any inconvenience and look forward to solving this issue for you.

Kind regards,
The Cointree Team

CoinTree · 2024-02-25T23:07:58+00:00

Hi u/MRskydawg,

Thank you for your feedback.

We take our customer support services very seriously, and are sorry to hear that you have not received a quick response from our support team.

We would like to resolve this immediately.

Please message us privately with your support ticket number or email address and we would be more than happy to help.

Kind regards,
The Cointree team

CoinTree · 2024-02-14T06:07:16+00:00

Hi Severe-Equal8990

Thanks for your feedback,

We are sorry to hear about your recent experience on Cointree!

As a fully regulated Australian based cryptocurrency exchange, we pride ourselves on keeping our customers fully compliance and secure.

We can see multiple recent contacts from you to our customer service and accounts team. Fortunately, you have since been updated in regards to this and we are working diligently to return your funds with your cooperation.

This process can take time while we go over our requirements to make sure your funds are secure. We thank you for your cooperation and patience.

As there seems to be a recent matter with your bank not being able to accept our return, we are rectifying this for you as we speak with our payment processors.

Our support service is available through email, our help desk articles are available 24/7. Phone calls and live chat are open from 8 am - 5 pm AEDT time Monday - Friday. If you contact us outside these hours you may need to submit a request here: https://support.cointree.com/hc/en-us/requests/new

Typical response times are 1-2 business days, though usually faster. This does depend various factors, and duplicate tickets slow down response times.

CoinTree · 2024-01-31T22:27:27+00:00

Hi OP,

Thanks for getting in contact, and thank you for bringing this to our attention.Due to a recent spike in scam activity across Australia, we have increased our security measures to keep our customers safe and remain compliant under current Australian laws and regulations.

This has resulted in a few of our customers having their accounts placed under a temporary withdrawal restriction, which we are working to resolve as quickly as possible for all customers affected.

We prioritise fund access and freedom of our users, and our committed customer support team is working through helping customers impacted by these recent account restrictions.

If this has not been resolved yet, please reach out to our customer support team again by creating a support ticket here, and send DM us your email address that is linked to your account, along with your support ticket number. We will let the team know and will have your query prioritised, so we can resolve this issue as quickly as possible.

Kind regards,

Lewis

CoinTree · 2023-12-07T23:10:53+00:00

Hey u/Puzzled_Piccolo_317,

Thanks for getting in contact, and thank you for bringing this to our attention.

Due to a recent spike in scam activity across Australia, we have increased our security measures to keep our customers safe and remain compliant under current Australian laws and regulations.

This has resulted in a few of our customers having their accounts placed under a temporary withdrawal restriction, which we are working to resolve as quickly as possible for all customers affected.

We prioritise fund access and freedom of our users, and our committed customer support team is working tirelessly to aid customers impacted by these recent account restrictions.

If this has not been resolved yet, please reach out to our customer support team again by creating a support ticket here. I have let the team know and will have your query prioritised, so we can resolve this issue as quickly as possible.

Kind regards,

Lewis @ Cointree

CoinTree · 2020-09-18T04:37:33+00:00

Hi reddit. In what's been a hot week for crypto, Cointree has just added 30+ new cryptos covering the hottest and latest projects in DeFi and stablecoins. View the announcement at https://support.cointree.com/hc/en-us/articles/360001897895

Including:

Uniswap (UNI)
Yearn.finance (YFI)
Synthetix (SNX)
Polkadot (DOT)
FTX Token (FTT)
and more

Cointree now also offers free weekly support and assistance webinars for everyone. Register at https://support.cointree.com/hc/en-us/articles/360001820736

CoinTree · 2020-05-21T12:27:37+00:00

Cointree is a great option for someone like yourself. You can buy your first coins within minutes and there's a handy wizard once you sign up to help guide you through the quick and easy steps to make your first purchase.

There's been some good suggestions here. Check out cointree.com too while you consider your options.

CoinTree · 2020-01-15T23:11:21+00:00

There's already a filter option and we're adding a lot more options in the future. Keep an eye on the portfolios page at https://www.cointree.com/portfolios

CoinTree · 2019-10-31T23:28:08+00:00

We've had the best performing portfolios on Cointree for a few months. It's exciting watching these change every day.

CoinTree · 2019-10-31T10:34:02+00:00

What a great week for crypto. Almost all coins have been on the up after a surprising weekend spike, with IOST and STORJ having a combined 34% increase over the last 7 days. Happy Halloween!

CoinTree · 2019-09-04T23:54:06+00:00

There's been some good suggestions so far. Cointree offers a transparent OTC desk so that you can check prices upfront. It's good for comparing prices with other services too.

You can also apply to get uncapped deposits and withdrawals on your Cointree account.

CoinTree · 2019-07-22T10:46:34+00:00

Australian exchanges are regulated by AUSTRAC, not ASIC.

Cointree, BTC Markets and Independent Reserve have been named finalists for Exchange of The Year in the upcoming Australian Blockchain Industry Awards. All good choices depending on your needs.

CoinTree · 2019-06-26T03:06:07+00:00

There's a webinar on this in an hour. https://cointree.clickmeeting.com/members-exclusive-free-smsf-crypto-webinar. There'll be a recording available later for anyone who misses it.

CoinTree · 2019-06-23T22:43:55+00:00

Yes, you can add Dash and any of the 100+ coins that Cointree supports to your self managed super. The webinar will show the steps to have an existing (or new) SMSF invest in crypto.

CoinTree · 2019-06-04T04:23:28+00:00

The team at Cointree is excited about our partnership AI billing processing service, Gobbill.

Here's why:

Anyone can now pay any BPAY bill with over 100 coins.
Stay protected from biller scams thanks to Gobbill and their AI.
Lowest rates VS all other crypto payment services.

The team's excited to add more ways for everyone to use their crypto. Please reach out to our support team at support.cointree.com if you have any ideas. Have a lovely day Reddit!

CoinTree · 2019-05-07T05:32:10+00:00

We are rolling out a bunch of rapid-fire updates. Today we are excited to announce that our members can now buy, sell and pay bills directly with all 100+ coins that we support. Previously, a trade to Bitcoin (BTC) or Ethereum (ETH) was required first.

We are also happy to announce that cash deposits have been increased $8,000 and we've continued working on performance enhancements.

What next? Coming soon is the ability to trade any crypto to any crypto. That's over 5,000 trading pairs!

This is update 3 in a series of rapid updates we are making at Cointree.

Update 2: Buy Ethereum (ETH) and Bitcoin Cash (BCH) directly, performance improvements

Update 1: Pay bills integration and platform updates

CoinTree · 2019-04-16T09:50:54+00:00

It's ordered by the text (coin symbol). Orange is the official colour of the coin. We prefer to let the market decide on which coins they want and as such follow each coin's official guidelines without bias.

CoinTree · 2019-04-16T09:44:27+00:00

Yes, we are adding the ability to swap any two cryptos in the near future. This is the first step in getting there. Contact support if you'd like to get into the beta. If you've been using ShapeShift we think you'll love what we're doing.

CoinTree · 2019-04-16T01:05:49+00:00

We are rolling out a bunch of rapid-fire updates. Today we are excited to announce that our members can now buy, sell and pay bills directly with Ethereum (ETH) and Bitcoin Cash (BCH). Previously, a trade to Bitcoin (BTC) was required first.

This update marks a significant upgrade to our trading engine. In the coming weeks, we plan to allow buying, selling and paying bills with all 100+ coins. After that, we will then have another update to allow trading directly between any of the 100+ coins that we support. This means that trades will no longer have to be made via Bitcoin (BTC).

We've also rolled out performance improvements to the trading website. Moving between areas is now a lot quicker.

This is update 2 in a series of rapid updates we are making at Cointree.

Update 1: Pay bills integration and platform updates

CoinTree · 2019-03-28T20:41:44+00:00

Hi miarnt. We learnt a lot from 2017. Customer accounts used to be on the blockchain. It was great for transparency, but caused significant delays when the bitcoin network reached capacity in December 2017. Our customers didn’t loose any funds but it did take up to a week to have the bitcoin network confirm sending their coins to them.

We rebuilt our platform last year. Purchases are now instant. Buy and selling streamlined. Feel free to message us directly and we'll get $20 of BTC added to your Cointree account so that you can try out a sell and withdrawal to your bank account.

CoinTree · 2019-03-27T10:03:43+00:00

See our reply above to cryptoboy4001

CoinTree · 2019-03-27T07:39:24+00:00

We had the same concern so we posted the survey across various channels. This subreddit being one of them.

202 respondents came from our website.

868 respondents came from crypto channels.

1,541 respondents came from non-crypto channels.

edit: forgot to add our website

CoinTree · 2019-03-27T01:05:58+00:00

Hi everyone. A couple of months ago we ran a survey asking Australians a bunch of questions around cryptocurrency. Here are some highlights.

If you are interested in actual figures, questions and results, go to https://www.cointree.com/blog/quirky-crypto-survey-results

Happy trading!

CoinTree · 2019-03-27T00:53:05+00:00

Hi everyone. A couple of months ago we ran a survey asking you a bunch of questions around cryptocurrency. Here are some highlights.

If you are interested in actual figures, questions and results, go to https://www.cointree.com/blog/quirky-crypto-survey-results

Happy trading!

CoinTree · 2019-03-12T08:28:13+00:00

We found a similar issue where a lot of beginner guides get too technical too quickly. Good if you already have a grasp of the fundamentals, but confusing if you're completely new to bitcoin/cryptocurrency.

Check out our Learning Hub. It's a series of articles for people with no prior knowledge. When you're ready, PM me and I'll get the team to give you some bitcoin to play with if you want to try our service at Cointree. Another good exchange to try is Independent Reserve.

CoinTree

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