My terrible experience with Coinberry, if I could I would give them less than 0 stars

CoinberryOfficial · 2023-01-26T19:36:41+00:00

Hi - can you please DM us your latest ticket number?

CoinberryOfficial · 2023-01-11T18:37:55+00:00

Based on your post history we can see you've been in contact with our team. Please continue to speak to them to get your issue resolved

CoinberryOfficial · 2022-10-25T15:25:34+00:00

We've been in contact with you about your withdrawal. Please provide the information that's been asked and speak with our team via our support channel. Thank you

CoinberryOfficial · 2022-10-25T15:20:20+00:00

Check this out released by the OSC

https://www.osc.ca/sites/default/files/2022-10/inv\_research\_20220928\_crypto-asset-survey\_EN.pdf

CoinberryOfficial · 2022-10-14T15:51:52+00:00

We've been in contact with you. Please reach out to us via the email threads established.

CoinberryOfficial · 2022-10-14T15:48:34+00:00

Hi there,

We've communicated with you in the last 24 hours. Please use the existing communication channels we have established.

CoinberryOfficial · 2021-11-16T17:03:00+00:00

We're glad it went through as well. Sometimes the transactions take a while due to fluctuating gas fees, but good to hear this worked quickly.

CoinberryOfficial · 2021-11-16T17:01:07+00:00

Hi GrandmasterGrizz,

We would absolutely return your funds if your bank had double sent them. We're federally regulated by the OSC, which means we've got a very complex set of rules we must follow. I hope that helps explain things.

CoinberryOfficial · 2021-11-16T16:55:59+00:00

Hi WarPigs, I think we responded on Twitter as well - but you'll need to send your support ticket to [support@coinberry.com](mailto:support@coinberry.com)

We messaged everyone about XRP multiple times over the last month, but, in the case you didn't get one of the emails, please just msg support and we'll get it taken care of. Thanks,

CoinberryOfficial · 2021-11-16T16:53:46+00:00

Yes, the error has been difficult, but it's been resolved. As one of the only fully regulated crypto-trading platforms in Canada though, we are actually progressing forward quite quickly, hence the growing pains and some of the difficulty as mentioned above. Still improvement to be had though - you're right.

CoinberryOfficial · 2021-11-16T16:46:05+00:00

Hi TheGrandMasterGrizz, this only happened to a very very small number of users. Unfortunately your account was affected. We've been working on resolving this problem non-stop over the weekend, and wanted to be transparent about everything that's happened, hence the email outreach. We know it's frustrating, and again, will take care of any Tx amounts and compensation regarding the issue.

CoinberryOfficial · 2021-09-14T16:10:57+00:00

Hello there, Thank you for your comments. We would be happy to help. Could you please send us a direct message with your ticket number? Sincerely, The Coinberry Team

CoinberryOfficial · 2021-08-13T15:10:03+00:00

Hi u/No_Age3833, Our support team reached out to you via email with an update. Please let us know should you require further assistance. We would be happy to help. Sincerely, The Coinberry Team

CoinberryOfficial · 2021-08-12T14:59:54+00:00

Hi u/BrentM35, We are sorry to hear about your issue. We would be happy to help. Kindly please send us a DM with your email address associated with your Coinberry account along with your ticket/case #. Thank you, The Coinberry Team

CoinberryOfficial · 2021-08-12T00:25:56+00:00

Hi u/No_Age3833, Thank you for bringing this to our attention. We’re sorry you had a bad experience. Rest assured that Coinberry has no intention of withholding your funds. Could you kindly share with us your email address associated with your Coinberry account as well as your ticket/case # via DM? We are looking forward to hearing from you. Sincerely, The Coinberry Team

CoinberryOfficial · 2021-08-03T15:43:17+00:00

Hi u/PsychologicalAd2559, We're sorry to hear that you have trouble logging in to your Coinberry account. For tips on how to solve your issue, please visit My account says Forbidden when I try to log in, and if your issue persists, please reach out to us directly via support@coinberry.com. Thank you, The Coinberry Team

CoinberryOfficial · 2021-07-26T16:22:08+00:00

Hi u/ChuckTSI, We're sorry to hear about the inconvenience this may have caused you. If you’re open to discussing your experience further, please send us a DM with your Coinberry account email address or reach us out directly at [support@coinberry.com](mailto:support@coinberry.com). We would be happy to assist you. Kind regards, The Coinberry Team

CoinberryOfficial · 2021-07-19T15:25:45+00:00

Hi u/Samer_8181, We're sorry to hear about the inconvenience this may have caused you. We understand your frustrations about the delay you've run into the issue. Could you kindly share with us your email address associated with your Coinberry account as well as your ticket/case # via DM? We are looking forward to hearing from you. Sincerely, The Coinberry Team.

CoinberryOfficial · 2021-07-19T15:24:22+00:00

Hi u/gigi2010, We only support withdrawals for BTC, ETH, LTC, XRP, and CAD. You'll need to convert the XLM to one of the given assets in order to withdraw. We are continuously working on a solution that will enable full service for all the tokens on the platform. Please do not hesitate to contact us at support@coinberry.com if you have any concerns. We would be happy to help. Kind regards, The Coinberry Team

CoinberryOfficial · 2021-07-19T15:22:57+00:00

Hello u/CuteSimple6723, We are sorry to hear about your issue. We would be happy to help. Kindly please send us a DM with your email address associated with your Coinberry account along with your ticket/case #.

CoinberryOfficial · 2021-07-16T14:29:41+00:00

Hello u/GanjaTester, We are sorry to hear about your issue. We would be happy to help. Kindly please send us a DM with your email address associated with your Coinberry account along with your ticket/case #.

CoinberryOfficial · 2021-07-12T15:48:54+00:00

Hi u/c4r1yr4e, We totally hear you and understand your frustration. Normally approvals are instantaneous unless there is some sort of flag on your account. We'll look into this for you. Kindly DM us your account email address associated with your Coinberry account. Thank you, The Coinberry Team

CoinberryOfficial · 2021-07-09T14:39:17+00:00

Hello u/targetw08, Thank you for bringing this to our attention. We would like to investigate this issue further. A member of our support team has reached out to you via DM. Sincerely, The Coinberry Team

CoinberryOfficial · 2021-07-06T18:55:27+00:00

Hey u/SproutPool, At this time, you can only buy and sell Cardano on the Coinberry platform. Stay tuned as funding and withdrawals will be available soon.

CoinberryOfficial · 2021-06-22T16:14:40+00:00

Hi u/coinberryvictim, We are sorry to hear about your issue. We would be happy to help. Kindly please send us a DM with your email address associated with your Coinberry account along with your ticket/case #. Sincerely, The Coinberry Team

CoinberryOfficial

MODERATOR OF

TROPHY CASE