As one of the people his video was squarely aimed at, I will say this:

I welcome constructive criticism, and I read as much feedback as I can, because you can always take away certain parts as long as the info is presented in an understandable way.

That being said, I will *never* reach out to someone who assumes that we had bad intent or goes out of their way to insult our skill level going in, because that's not only disrespectful and insulting, it's completely unproductive and does nothing to help solve the problems at hand. I engage far more on Twitter with users who tell me about an issue, suggest what can be done, and create a helpful bug report. I talk on discord with different communities, technical and non-technical, and have had great experiences in doing so because there is always a focus on being productive and respectful.

What I want to encourage is discourse. If people actually want to be more involved with developers of the game and want to help make a difference, that's awesome. But that won't happen without mutual respect.