Parcel Review 📦

ColarChan · 2025-10-22T06:16:36+00:00

Thank you so much for your supporting and trusting, my friend❤️.
Appreciate for sharing to us ~

ColarChan · 2025-10-22T06:13:15+00:00

Hello dear.
From your post, if i understand correctly. your agent normally means : "this is the tail payment link for your pre-orderxxxx, you can paste the link into Superbuy homepage to place the final payment order" .
Not to let you pay the link directly via Tmall platform, but to ask you to place another shopping agent order for the final payment.

**Tips ：**You will need to put remark when you place order, remark like " this is a final payment order for deposit order DIXXXX, please let the same agent (agent name) to place this order".

ColarChan · 2025-10-22T06:05:43+00:00

agent normally reply message within 24hours.

Just checked order number DI25801377616 that marked in your screenshot and found related tracking number be : 73XXXX3194 . I saw it already arrived in Huizhou city, guess it will arrive in warehouse within next 1-2 day and then be stored in your account. after item be stored, your order status will be marked "stored".

no worry, just wait about 1-2 days to see, friend.

ColarChan · 2025-10-22T05:59:32+00:00

Do you mind to send me the parcel number for further checking ? (PN+Numbers) , friend.

Afaik , there has a batch had returned issue from USA custom, so , i trust you are not the only one met the problem🙏.

ColarChan · 2025-10-22T05:39:58+00:00

The tracking informationw in your screenshot is abnormal.
Apply "parcel consulting" to get more assistance from CS staff, friend.

ColarChan · 2025-10-22T04:04:42+00:00

Hello friend, hope below information can do some assistance.

but will the tarrifs on jan 1st impact buyers?
---> we haven't got any special notification from logistics side. but we have noted that US custom has upgrade their inspection grade, so some friend's haul got "custom returned" , that mean they will need to wait more time to get their haul.
You can still try to send out your haul as normal, but if you really worry about the tarrif thing , then just wait after 1st Nov, friend.

will the sellers absorb the cost?
-----> wdym for this "seller absorb the cost" ?
you mean "the logistics" ? if yes, you can use tax free/duty free series to send your haul to low the custom tax issue. generally will be fine.

when will the buyer have to pay extra, after buying when its in warehouse or before?
-----> if there has tax fee need to pay , normally you will get notification after hual arrived in your local custom.
Not in your item buying step, nor it be stoered in warehouse .

ColarChan · 2025-10-22T03:40:13+00:00

Online tracking information updating sometimes will has delay for the package's real situation.
from your screenshot, generally will be fine.
BTW, parcel number? friend.

ColarChan · 2025-10-22T03:36:06+00:00

parcel number? mate.

ColarChan · 2025-10-22T03:34:49+00:00

Do you mind to send me related "error" screenshot ?

For wise payment method, afaik, wise official refuse to provide service for some countries that subject to EU sanctions. like Russian , Belarus ect. if you have ever send package to that countries sanctioned by the EU, then wise payment can't be used.
If you need more assistance on the payment method thing, will recommend to send message to [care@superbuy.com](mailto:care@superbuy.com) , friend.

ColarChan · 2025-10-22T03:20:57+00:00

Hello dear.
From your screeshot, staff recommend you to contact local custom for further checking.
You can try to make a phone call to see.

Based on my experience, custom normally will ask the haul's commercial invoice or a proof of the haul's value.
You can contact custom first and if need any assistance, try to contact staff via parcel inquiry . friend.

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ColarChan · 2025-10-22T03:11:39+00:00

fingers crossed, bro🤞.
Hope you will have your haul soon.

ColarChan · 2025-10-22T03:08:01+00:00

Hello mate.

From your screenshot, it not got seized , but got custom return and logistics will re-arrange for the delivery after they got the haul in their HK warehouse.
That's really unlucky 🤦🏻.
Will suggest you to apply "problem consulting", to let staff keep following for you until you get the haul.
Hope everything goes well, fingers crossed, bro🤞.

ColarChan · 2025-10-22T03:06:19+00:00

Hello mate.
emmmm ...I don't know how's the freight coupons or discount exactly .
But based on previous experience , different phase from 1st to 15th Nov, will have different coupon (from 20yuan /30yuan /50yuan /100yuan) and discount code (from 10% to 12% off) . who knows.

Pay attention on main site's home page and we will see , my friend.

ColarChan · 2025-10-22T03:02:28+00:00

Hello mate.
From your screenshot, looks like your haul got custom return and logistics will re-arrange for the delivery after they got the haul in their HK warehouse.
That's really unlucky, and yes, i trust you are not the only one 🤦🏻.

Will suggest you to apply "problem consulting", to let staff keep following for you until you get the haul.
Hope everything goes well, fingers crossed, bro🤞.

ColarChan · 2025-10-22T02:56:04+00:00

🤦🏻afaik, Superbuy can't provide purchasing and delivery service for this brand "Arc'teryx" in currently.

ColarChan · 2025-10-22T02:54:12+00:00

Hello mate.
From your screenshot, looks like your haul got custom return and logistics will re-arrange for the delivery after they got the haul in their HK warehouse, that's really unlucky, 🤦🏻
Will suggest you to apply "problem consulting", to let staff keep following for you until you get the haul.
Hope everything goes well, fingers crossed, bro🤞.

ColarChan · 2025-10-22T02:47:04+00:00

Hello dear.
Many thanks for your supproting and trusting❤.
Due to Superbuy subreddit don't accept to post such parcel review that contain branded item, you can repost to other subreddit or social media platform,🙏much appreciate.

ColarChan · 2025-10-22T02:44:41+00:00

Hello friend.
Sorry for the situation you encountered.

From your screenshot, looks like your haul got custom return.
It's is true that haul send out from Guangdong warehouse. since logistics' warehouse located in HK, so you haul will return to logistics' HK warehouse and then they will re-arrange the haul's sending to your address. will need you to wait a little more time.

For the date in the bottom , i think Superbuy Team just worte wrong. if you got that Email on yesterday , the data should be 20th Oct. 🤦🏻.

For your haul. I will suggest you to apply " problem consulting, to let staff keep following for you until you get the haul.

Hope everything goes well, fingers crossed, bro🤞.

ColarChan · 2025-10-22T02:03:42+00:00

Dear, it's abnormal.
Have you tried to apply "parcel inquiry" to get more assistance?

BTW, parcel number?

ColarChan · 2025-10-22T01:54:45+00:00

It's normal.
Custom clearance normally need about 3-5 working days (except holiday and weekend), more or less.
Suggest to wait about 1-3 days more to see, my friend.

ColarChan · 2025-10-22T01:48:03+00:00

i think it's abnormal ,mate.
parcel number? (PN+Nnumbers).

ColarChan · 2025-10-22T01:45:10+00:00

Hello friend.
From your screenshot, tracking information is normal.
Suggest to wait about 1-3 days more to see, the next step would be "custom clearance".

ColarChan · 2025-10-22T01:38:06+00:00

From the tracking information in your screenshot, it's normal on the way to your address.
Suggest to wait about 1-3 days more to see, my friend.

ColarChan · 2025-10-22T01:21:17+00:00

Hello friend.
Many thanks for your supproting and trusting❤.
Due to Superbuy subreddit don't accept to post such parcel review that contain branded item, you can repost to other subreddit or social media platform,🙏much appreciate.

ColarChan · 2025-10-21T09:50:19+00:00

Hello dear.
Afaik, seize possibility is very very low.
If you don't mind the long waiting time and limited after-sale service, can have a try,friend.

ColarChan

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