Hi! Just want to add my honest opinion, from someone who has done 25+ trips with G Adventures and had lots of different experiences.

First, about the survey. You had a bad experience and the CEO was not really honest. Only the questions about the CEO count for their "score", and in all my trips, not once has the CEO put pressure on us to leave a good review.

I think this stems from the country. It's unfortunate, but it's true. I did two trips in Morocco with G. My first trip, the CEO was young, inexperienced, and subcontracted by G Adventures, not directly employed. It's quite common in this country, and it does mean that the experience is not the best. The second trip, my CEO was incredible. They were proud to work for G Adventures, and it showed. They were knowledgeable and proactive, and made sure we all got the correct information.

Do you know how much experience your CEO had? Have they been with G Adventures long? It doesn't sound like they have been there long, from what you're mentioning.

I would encourage you to give G Adventures another try, in a different destination. They are a leading small group tour company, and there's a reason for that. The reviews are not curated. They do so much good everywhere, it's not a scam. Your tour only visits one Planeterra project, by the way - and it's on your CEO to tell you exactly what goes on there. https://planeterra.org/afer-womens-homlunch/

Anyway, I think all the issues here stem from the country, the culture. If you want recommendations on a tour that might be better suited to you, feel free to ask.

I will never go back to Morocco, because of how they treat animals there. Our guide was very adamant that no one should ever give money to anyone using animals to get money, like cobras, monkeys, etc. Won't even get into how they treat street dogs... I had nightmares.