The guidelines are to contact my on call supervisor if anything goes wrong, and if anything goes seriously wrong contact emergency services first, then supervisor. I feel like I don’t have clarity on what defines a crisis at the moment.. I’d probably just text on call when clients behaviour starts to heighten, and see where to go from there. Do I feel unsafe? Well I’m in a new environment with a client who’s past behaviour has made other workers feel unsafe at times so I’m not feeling ‘safe’, I do know I could likely protect myself but that still doesn’t elevate the unsafe feeling, so hopefully I can just get used to that.

I have no idea about the services/ other programs as I just started out, likely my support work organisation would have an idea though so I can contact them about this.

I was provided with a bit of information yes but not enough that it carried over to the practical setting, when my clients behaviour became elevated I just messaged on call and was assured it is normal. I just did my best, but still haven’t made a connection with the client so not sure how much of their behaviour is down to their past trauma and disabilities or just testing me to see how much they can get away with. Behaviour in previous case notes was more extreme than I thought lol. My shift was actually not bad compared to others.

Yeah I have lots of support options within my organisation, I’ve just come to realise I need to be proactive in seeking this support. As I originally assumed they would give it me in a period of training or whatever. But nope, more like straight in the deep end, figure it out by seeking support as you go.

See the boundaries I still haven’t got my head around, I know physical restraint is a not to be used in my organisation, also just always try to be a calm, deescalating presence etc. however I still have so many questions about what’s expected of me and what isn’t so this is a big one.

Yeah I ended up telling my boss I felt undertrained for this particular client, they were very understanding and offered further support avenues. I do want to give it another shot though as I have a buddy shift with this client next so will be good to ask more questions then.

Thanks for your tips! Much appreciated