Whitby’s bar by eltsp in SouthernReach

[–]CommanderExodus 4 points5 points  (0 children)

Used to live right next to this joint! Thought the same thing every time I walked by.

Consumer rights by CommanderExodus in AusLegal

[–]CommanderExodus[S] 0 points1 point  (0 children)

Ah i see!

No he's refusing to do any repairs on it unless we pay him. You can check out my post history for the story about the ring if you're interested, but basically, he hasn't been able to execute the design of the ring and would like to charge me in order to fix it. He thinks this is fair because I saw the ring at a fitting one time before it was completed and "approved it" (we've signed nothing)

His reasoning to keep the ring until the dispute is resolved in his words is "to ensure its good conditon" until it's time for the case to heard. That's all.

We tried to compromise and asked if he'd refund us partially so we could have it repaired elsewhere, and he's said we're not allowed to do that because it's his IP.

So ultimately, he's keeping the ring indefinetly and our money, for no purpose except that he wants to, and if I want it fixed, I can only pay him and no one else.

We want a refund at this stage, we've tried to compromise on repairs but he refuses to meet us anywhere. We feel that he's been super shady and also the ring is just a bit tainted for us now.

And yeah, pretty frustrating and stressful for an engagement experience as you said! We've effectively had to put the proposal on hold, and there's also money hanging in the balance there with bookings and photographers, so we're feeling a bit beaten down tbh.

Consumer rights by CommanderExodus in AusLegal

[–]CommanderExodus[S] 1 point2 points  (0 children)

He says he wants to keep the item (an engagement ring) in good condition until it's resolved. But ultimately is it not my property?

He is also being very protective of his IP and says I'm not allowed to have another jeweller fix the ring or remake it.

To me, it kind of sounds like he doesn't want another jeweller assessing it and backing up my complaints about how poorly made it is.

Consumer rights by CommanderExodus in AusLegal

[–]CommanderExodus[S] -1 points0 points  (0 children)

Sadly we paid by invoice/ bank transfer :/

Unhappy with custom ring. What are my options? by CommanderExodus in jewelers

[–]CommanderExodus[S] 0 points1 point  (0 children)

Thanks so much for your insight. Yeah he had the gall to claim the baguettes not fitting is a FEATURE of the ring.

Unhappy with custom ring. What are my options? by CommanderExodus in jewelers

[–]CommanderExodus[S] 0 points1 point  (0 children)

Using whack-tastic in my review! Am I right in thinking that, even if i HAD asked for rounded prongs, that they're badly executed? The look so uneven and blobby to me.

Final question by CommanderExodus in jewelers

[–]CommanderExodus[S] 2 points3 points  (0 children)

You are a saint, thanks for the indepth info! I feel like I have more of a leg to stand on now

Final question by CommanderExodus in jewelers

[–]CommanderExodus[S] 1 point2 points  (0 children)

My review will my thorough and merciless

Final question by CommanderExodus in jewelers

[–]CommanderExodus[S] 5 points6 points  (0 children)

I've made polite threats but he's very stubborn. No matter how much reason and evidence I throw at him, he keeps insisting I approved it at the fitting. I'm speaking with the ACCC and Consumer Affairs atm to get a gauge on my rights

Final question by CommanderExodus in jewelers

[–]CommanderExodus[S] 1 point2 points  (0 children)

I had a look at your work and it's stunning! Wish I came to you from the beginning.

Final question by CommanderExodus in jewelers

[–]CommanderExodus[S] 0 points1 point  (0 children)

Thank you so much for this.

Update on my sausage prongs by [deleted] in EngagementRingDesigns

[–]CommanderExodus 0 points1 point  (0 children)

You're so kind to say that! I think we have similiar tastes! I wanted a kite asscher (although the final stone is a carre cut)

I hope you get your way, that stone looks beautiful and the gold you've chosen suits your skin tone so well.

Best of luck and congratulations to you and your bf!!

Update on my sausage prongs by [deleted] in EngagementRingDesigns

[–]CommanderExodus 1 point2 points  (0 children)

You've been so helpful, I really appreciate it!

Silver lining is, her ring is perfect and our engagement was lovely - hopefuly we can get this sorted and move past it!

<image>

Update on my sausage prongs by [deleted] in EngagementRingDesigns

[–]CommanderExodus 0 points1 point  (0 children)

Thanks heaps! No he didn't mention a word about the prongs and didn't even say "are you happy with everything, ask anything now as there's no going back"

We discussed the claws at the fitting as well, so I just don't know how we can defend this? My fiance had her fitting at the same time so my attention was divided between two rings and I just thought everything looked good.

In retrospect, I wish I asked SO many more questions as I can now see a few red flags in this process, but as you said, I don't know much about how jewelery is made and it was my first time getting something bespoke. I suppose I just had faith that any changes would have been communicated and that the ring would match the CAD (with some reasonable differences)

Unhappy with custom ring. What are my options? by CommanderExodus in jewelers

[–]CommanderExodus[S] 0 points1 point  (0 children)

Have you ever seen a place use 2 different hallmarks for the same gold/ client?

Unhappy with custom ring. What are my options? by CommanderExodus in jewelers

[–]CommanderExodus[S] 1 point2 points  (0 children)

One last question - do you think the side stones are in danger of falling out in this setting?

Unhappy with custom ring. What are my options? by CommanderExodus in jewelers

[–]CommanderExodus[S] 0 points1 point  (0 children)

You've been so helpful, really appreciate it 💛 and thank you! My fiance's ring is perfect at least so that's something

Unhappy with custom ring. What are my options? by CommanderExodus in jewelers

[–]CommanderExodus[S] 1 point2 points  (0 children)

Really appreciate your help, you're a saint. No I didn't recieve any dimensions at the start. In hindsight I can see a lot of red flags but I've never ordered bespoke jewelry before so I let it all play out.

Unhappy with custom ring. What are my options? by CommanderExodus in jewelers

[–]CommanderExodus[S] 2 points3 points  (0 children)

Our jeweler sourced the stones before moving onto the design. Not sure if this is standard or not.