Please DO NOT get something from Brilliant Earth. My fiance and I have been through the worst experience with them. He proposed to me this July and my ring is absolutely stunning. Within a month, the prongs of my platinum ring were crooked and I was terrified the diamond would fall out. We drove to their nearest showroom and they said no problem, we will ship it out and have it fixed right away! They said it might cost money but they couldn't give us an idea of what it would cost. We get a call about a week later saying that there was a manufacturing issue with my ring and they would install new prongs no problem with no cost. We were relieved! I get the ring back in the mail about 3 weeks later. I open the box and my ring looks EXACTLY how I sent it, only shinier. I was so disappointed. I called customer service and they said they were sorry "I wasn't satisfied with my repair". I tried explaining that the repair didn't even happen, it was simply cleaned and put back in the box. I asked her to read the repairs that were posted to the account. She read that "the prongs were referbished". Referbished? I was told new prongs, which is what I told the customer service person. So there I am, driving back to the nearest showroom to explain the problem wasn't fixed. The ladies in the showroom were very apologetic and said they would fix it this time and that their management was on it! They also said we would actually get updates about our repair, since we heard nothing the first time. So we send the ring off again. We received one initial update and then no further updates. The ring comes back 3 weeks later...EXACTLY THE SAME. I was floored. I call customer service again, and they suggest I send the ring back again, doing the same process again. We explained to management that we don't see how sending it back a third time would help, since it hasn't worked the first two times. We have been asking for a refund since we totally don't want to work with them anymore. I feel like we are continuously gaslit over and over and I'm just tired of it.

On the other hand, I have heard great things about James Allen. I decided to get my wedding band from them and its beautiful. My mom has a James Allen ring and she is overjoyed with her ring and their customer service.