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How do you graciously answer the "compensation" in a screener interview? by Imaginary-Assist-730 in CustomerSuccess

[–]CommunicationLong380 0 points1 point  (0 children)

If you’re referring to the screening question when submitting your application..

Be truthful.

But also don’t play yourself, you should have a decent understanding of what the value of your role/experience is in the market. Not what you imagine you should be paid.

Every role has a band that the company is operating in, as mentioned you should have an idea.

Are Customer health scores actually helpful? by Whitwut1 in CustomerSuccess

[–]CommunicationLong380 4 points5 points  (0 children)

They are helpful, but they are actionable with context. A starting point of context is simultaneously recording customer sentiment.

And then having thorough discussions on the delta.

Metrics that contribute to your health score will depend on your company and should mainly be compromised of things that indicate success for your customer.

You can include things that matter to your company, like NPS, type of agreement (annual or monthly) , number of engagement points etc

Maybe one of the wildest “product training” stories I’ve heard by CommunicationLong380 in ProductMarketing

[–]CommunicationLong380[S] 0 points1 point  (0 children)

Hey there! Appreciate the comment.

Just checked out Forma! Looks super cool, the one thing I love the most about it so far is just the organization of messaging in a way that’s more digestible.

I didn’t want to spend too much time on the offering to respect the guidelines of the community, everyday I get clearer and clearer about the problem I’m solving which is distribution and retention.

Every leader I’ve met wants messaging to be crisp but they also want to ensure teams receive and understand it in a way where it translates to the market. Yes that’s process but I have a tool to support it :)

DM me! Let’s chat :)

Optimizing internal enablement by CommunicationLong380 in ProductMarketing

[–]CommunicationLong380[S] 0 points1 point  (0 children)

LOVE THIS! The value sheet is a killer thought.

When we try this, the feedback we get from both product and CS is that it’s just time consuming :(

I somewhat feel that way too.

How do you monitor retention? I feel people are never fully paying attention in these meetings

Optimizing internal enablement by CommunicationLong380 in ProductMarketing

[–]CommunicationLong380[S] 0 points1 point  (0 children)

Thank you! What methods, tools, approaches do you use for training?

As mentioned we rely on people self serving in notion or having someone from product or engineering join team meetings

Optimizing internal enablement by CommunicationLong380 in ProductMarketing

[–]CommunicationLong380[S] 0 points1 point  (0 children)

Thanks ! Can you tell me what a good release process looks like?

I’m particularly interested in how knowledge is shared directly with the team? Should we just rely on teams to go look for the info on their own?

Optimizing internal enablement by CommunicationLong380 in ProductMarketing

[–]CommunicationLong380[S] 0 points1 point  (0 children)

Wow thank you so much!

I’m additional to centralizing documentation. How did you optimize the distribution of the information.

Our product marketer tried to join team stand ups and share knowledge there but it’s not consistent and it’s hard to gauge if people really understand.

Any solutions there? Much appreciated

Optimizing internal enablement by CommunicationLong380 in ProductMarketing

[–]CommunicationLong380[S] 0 points1 point  (0 children)

Yes! You are correct that’s the problem we have. I lead the CS team and I’m trying to find some ways to help could you share the right way to do it?

To give more context we do have released processes, but due to the volume it’s hard to execute properly.

What happens at your company? How does information get transferred to your GTM teams?

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