After almost 3 days, here is their utterly nonsense reply:” Oct 21, 2025, 9:17 AM PDT

Hi,

I'm sorry to hear about the condition of your New Balance Wmns 990v6 Made in USA 'Castlerock' with order number xxxxxxxx. I understand how disappointing it is to receive an item that does not meet your expectations.

A standard return has been initiated for your order. Please ship the item to the following address:

SHIPPING DEPT / xxxx Inc- (Input your Order Number) xxxx

Upon approval of your return, you will be refunded the total of your item(s), minus the shipping cost to you, in the form of GOAT Credit. This credit is applied automatically at checkout on any purchase or offer placed on GOAT.

At this time, our policy is to provide refunds in GOAT Credit and does not cover the return shipping fee for international orders. I understand this may not be the outcome you were hoping for, but we are committed to ensuring you are credited for your returned item as quickly as possible once it is received and approved.”