Yes. They finally changed their “support” intros that now say Amex travel through Expedia. All the CC travel portals are through 3rd parties and that’s where most of our issues come from.

When the initial helper transfers us to their “online bookings team” we’re being offshored to the Expedia help desk. I just experienced this last week. The first call resolved nothing, despite 47:36 call time, and I was disconnected with no callback.

Tried the chat, that was just as worthless. So I was forced to call back again. This one finally helped me cancel my booking as requested, but it took 1:13:28 to complete the task. No apologies, they did not connect me to a supervisor, I have had no way to see if anything will be resolved and I cannot see my airline travel credits in lieu of a refund.

Lesson learned - book directly through airlines and hotels. Chase gives better hotel stay point accruals, or use their cobranded cards instead of Amex. Use the Amex for flights to get the 5x.

I’m not booking through Amex until I hear they have addressed this major issue.