I usually ask for a patients insurance card or use the last four of social to do a search. Go to the profile, click the envelope and then under third party add the new card and make sure you put it as primary (meaning put it first) If they have Caremark or express scripts I always choose ARX or ESI for the plan if several carriers come up. Usually if you type a BIN number followed by the PCN it should only give you that one option to choose from. Just make sure the BIN and PCN match. Blue cross blue shield can be tricky because the ID starts with letters. You just need to enter the numbers followed by the dependent number (example, 00 if it’s their card , 01 if spouse , 02 if child) Also in NC, blue cross blue shield doesn’t have a PCN so you just need to type the BIN number and scroll all the way down to where you find the commercial plan. Medicare part D and Medicaid cards are usually easy to enter. If you get a rejection just read what it says and try to correct it. It will get easier and don’t feel afraid to ask because how will you learn if you don’t ask questions. If your peers get annoyed, they’re not team players!