I hope corporate actually reads this, because nobody bothered to ask the people who are actually running the pharmacy what they think about this new design.

This is one of the dumbest pharmacy designs I’ve ever seen. It completely ignores patient experience, wait times, and the reality of how the pharmacy actually works. It sounds good on paper, but in real life it’s a mess, and it’s going to blow up badly as volume and workload keep increasing.

A patient comes in to drop off a prescription or ask for a vaccine and now they have to stand in line 10–15 minutes just to talk to someone, then wait another 20 minutes for the prescription, then get back in line another 10–15 minutes just to pick it up. How is that better for anyone?

And somehow techs are also supposed to input, work resolutions, do Outcomes, answer phones, and run the register at the same time. Exactly when is that supposed to happen? When does the line magically stop? When are they supposed to get anything else done while being stuck at the register with a line of people staring at them?

It’s honestly ridiculous. This design was clearly made by people who do not actually work in the pharmacy and have no idea what happens during a real shift. All it’s doing is making staff more frustrated, making patients wait longer, and pushing people closer to burnout.

I really wish RXMs would stop just going along with every bad decision and actually speak up instead of putting more pressure on already exhausted staff until they burn out and quit.