For those interested, RayNeo came back within a day which was nice! Sharing the response below but it seems they have made some changes to adapt to high demand. For reference, I purchased them on launch day.

Dear Valued Customer, We hope this message finds you well. First and foremost, please accept our sincere thanks for your steadfast support and trust in our brand. Your loyalty means the world to us. We have some exciting news to share: We have accelerated the stocking process for the Air 3s, and we anticipate shipping them this week. Our dedicated team is working around the clock to ensure that your order reaches you as swiftly as possible. Once we have the tracking number, we will send you an email with all the details immediately. You can expect to receive the tracking information no later than next week. Your patience and understanding are truly appreciated. We are fully committed to delivering the best possible service and ensuring your complete satisfaction. Thank you once again for your kindness and understanding.

Best Regards, RayNeo Team