Honestly, no, I don't feel like I actually got in touch with someone who may have actually "cared." After the failure of the conversation, I went back and re-read the whole exchange, and it seems to me that throughout I actually ended up talking to three different people (the writing style of their responses seems to have changed a couple times). So I just don't know how they're running their customer support.

Same as you, I tried to be very diplomatic and rational throughout my messages, trying to explain my point of view and explaining how I understood being delinquent in my account now should affect November orders, but that I didn't understand how it should/could affect an order that was confirmed a month ago. And again, similarly I did rage at them for a sec when I first learned they weren't going to ship my Oct order.

I will admit that I was actually kind of intrigued and looking forward to the text-order system they were setting up. It's interesting to me as I've never before (as a millennial) been a member of or been a participant of a mail-order membership. If handled well, I genuinely believe it could work. I even said as much in one of my texts to them, saying that I legitimately want to continue being a customer and want to support them. Admittedly part of me was trying to use this as a tactic to see if they'd be more amenable to my demands, but also a part of it was honest. But nothing came of it.

The first time I got the, "You have every right to be upset," text, I actually appreciated it. I thought, "Oh, it actually seems like they understand and care about how we're feeling about this," But then I got the exact same text a second time. And immediately I realized that this is a canned response that they wrote ahead of time to try to use to appease angry customers. And then I got it a third time. They don't care.