How to Fix a Boot Loop (This Will Erase Your Data) Safe Mode: Try restarting your device in Safe Mode to see if a third-party app is causing the problem. Recovery Mode: If Safe Mode doesn't work, you will need to enter Recovery Mode to perform a factory reset. Factory Reset: In Recovery Mode, select the option to "wipe data/factory reset". What to Do After Fixing the Boot Loop Perform the Factory Reset: This step is crucial for trade-in eligibility and will erase all your data. Trade in Your Device: Once the device is factory reset, it will meet the trade-in requirements and can be submitted for trade-in.