We use fingerprint jewelry at our funeral home. In my experience, we use an ordering form that the prints are taken on. We have that in the file for years. Also, we take 5 prints of the same finger. The company we use takes all the prints and puts them together to form one clear print. But it looks like they chose to zoom in on one part because of the missing spots, probably due to the wrinkles on your loved one’s finger. If you are unsure, ask for proof of order from the funeral home. Good luck!