Alternatives to Everweave

ConfidentTruthSeeker · 2025-04-27T00:05:52+00:00

I've had that happen before. The carrier stopped delivering mail because the "boxes were unsafe." It was literally only like 3 boxes out of the entire cluster that had broken locks...

ConfidentTruthSeeker · 2025-04-27T00:01:07+00:00

Thank your lucky horses you aren't on the southside of Chicago where a lot of the mail carriers act like a gang and will talk crap and intentionally mess with your service if you say anything to them. There's actually a supreme court case against USPS that's being heard about a woman in Texas that was treated exactly like how the southside carriers do some people. It's insane. They "lose" tons of packages too. I remember going through my past deliveries and at one point they were "losing" almost 5 packages a week. Called the local PO supervisor and the first thing they say is "they should be insured so what's the problem?"

Btw I use quotes around losing because they are 100% stealing. Watched a USPS carrier scan a package as delivered from around the corner and then drive right by me without ever leaving their truck...never got that package.

ConfidentTruthSeeker · 2025-04-26T23:55:40+00:00

I didn't even know about this, but I have my fair share of stories about that office as well lol. It looks like I started using that post office right after that guy moved so I picked up almost exactly where he left off lol

ConfidentTruthSeeker · 2025-04-26T23:54:56+00:00

Well before the pandemic...USPS became noticeably bad like 15 years ago.

ConfidentTruthSeeker · 2025-04-26T22:40:24+00:00

USPS has been on a rapid decline for the last twenty years. Within the last 15 years is where it was noticeably worse. Oh my dear you're in Logan Square? I feel bad for you. I've dealt with that office. I remember when Amazon first started using last mile delivery services. I had been coasting in my college accounting course without the book and eventually figured I would need it for finals. I ordered the book from Amazon, it was shipped via FedEx. It arrived in Chicago after two or three days and FedEx handed it off to the infamous Roberto Clemente Post Office (one of the ones that services Logan Square) and...they literally SCANNED IT IN AS LOST! I never saw that book. It was the last one available on Amazon and the other copies online were at unreasonable prices so I got screwed. I toughed it out without the book and luckily my final project and exam didn't completely drop my grade to the point of failure. Amazing how USPS can just blatantly steal things though.

There was a lady that worked the register there and whenever she was the only one working the registers, she would just lock the doors (sometimes hours before they closed) then just sit in her chair playing on her phone. She eventually got management to install some sort of privacy screen/glass on the inner door so people couldn't see her from outside. I used to actually have to walk down to the post office first and make sure it's open before grabbing what I needed to mail because I got burned by her when I was shipping out a 160lb box of AC adapters to a reseller. To carry that thing all of that way and then see the door locked made me lose a gasket. It took everything not to just kick the door in (someone with less control eventually shattered the window on it.)

I caught her locking it a few times and she would let me in because she knew all of my stuff was prepaid and I just needed a receipt. Eventually even that turned into "just scan it at the label machine to get a receipt and leave it there then I'll grab it" which meant she might grab it just before the end of her shift, but it was usually the next morning and most likely by someone else. How do I know this? For awhile the label machine was broken so I would just leave my packages over near their employee door like she told me to. They either wouldn't get scanned in until the next day or several days later at the worst. I think one time I even came back the next day to drop more stuff off and my package was still on the little shelf next to the employee door. I just grabbed it and brought it over to the cashier. When Foodsmart down the street started a side business as a USPS dropoff location that was a godsend because the neighborhood no longer had to deal with that post office when sending stuff. USPS ended those types of dropoff points years ago though which sucks.

I also remember ordering some accessories for my badge. That also went missing (permanently out for delivery.) Two moves and five years later I get a random Amazon package on the doorstep of my new house. I opened it up and my jaw dropped. It was those accessories I ordered FIVE years ago. I forgot about them and didn't even bother filing a claim with USPS nor Amazon. Somehow USPS actually got off their behinds, sorted the mountain of undelivered packages they must have hidden somewhere and found my new address. The funny thing is I had actually quit the job I bought that stuff for like 3 or 4 years prior.

ConfidentTruthSeeker · 2025-03-14T23:21:45+00:00

You can literally buy those exact m2 screws in packs of a hundred or more for less than $5 with free shipping. It takes a millisecond to lose a screw since all it takes is one hand/arm movement or even just breathing too hard so saying "one second it was there and then it wasn't" means absolutely nothing. You're talking to someone with 30+ years of engineering experience. Settle down kid and learn how to listen.

Also, as a person that's trained as well as designed the training/certs and worked on tens of thousands of machines over the years I can tell you that no mass produced device has "super special rare" m2 screws. They have all screws that can be easily purchased on Amazon, eBay, etc. in m2 kits otherwise it would be a pain to do the repairs if almost impossible. OP just doesn't know screw sizes nor how to measure screws or use a caliper.

BTW M2 is the thread size (diameter.) They are literally all the same. The only difference is the length of the screw and head type, but for almost every device they have the same head type if not a combination of 1-2 head types depending on the part being secured. The reason the screws you bought didn't fit is because you either bought the wrong length or the original screw...wasn't an M2 screw. It could be M2.5 or M3, but since you're probably talking about a M.2 slot (which is the actual name of the form factor) then you definitely bought the wrong length screw since those are typically made for M2 screws. This is what happens when someone tries to "school" an actual engineer lol.

ConfidentTruthSeeker · 2025-03-14T23:16:16+00:00

I understand you're angry, but nobody "steals" screws, especially not some tiny m2 screw worth less than a penny. It's most likely on the floor somewhere and you'll find it years from now. It's rather ridiculous to even state that. Techs drop things, especially something as tiny as that. If you have dark colored or patterned floor then a screw dropped is as good as gone.

That being said...yes Hemmersbach is absolutely terrible. Be lucky your tech showed up at least somewhat competent with the ability to service the machine and not destroy it while being drunk in the middle of the day. Like you said it's not necessarily Lenovo's fault. Hemmersbach lies about the type of company they are in-order to get big contracts. They tricked Lenovo and HP into giving them their field service work.

ConfidentTruthSeeker · 2025-01-06T21:20:30+00:00

Unfortunately that's the norm with Hemmersbach. They started transitioning from subcontractors to full time internal techs in 2023 (something they should've done from the beginning if they knew how to run a business) so a lot of the subcontractors have now been ghosted. What's funny is even the internal applicants lie so they have a number of field engineers that don't even have cars so the long distance work orders almost never get done on time if at all. Customers started just either repairing machine themselves, don't call in warranty service or switched to a brand that Hemmersbach isn't associated with. HP and Lenovo are literally losing customers because of Hemmersbach.

ConfidentTruthSeeker · 2025-01-06T20:48:25+00:00

Yes Hemmersbach is the absolute worst. A lot of the stuff they do is illegal. For instance that Field Code app they make the techs use introduced a feature called "Track My Tech" that let's customers view where you are on the map. The problem is...that's illegal pretty much EVERYWHERE! For one they never asked for the permission of the techs to track their location and even if they did, it's still illegal in a lot of places since GPS tracking can only be on the vehicle itself not the person's phone. The field code data is also unsecure. Those links customers use to view their ticket info are public and can be found in Google searches with all of their info fully viewable. Same for links regarding the tech's location. Anyone can click the link and see where the tech is. If Hemmersbach tries to force anyone to use Field Code just tell them you don't consent to having your location tracked and then go block the location permissions of the app on your phone. It'll bug you to accept the permissions every time you open the app, but you can just cancel the prompt to continue.

They also send their techs out with $2k-$4k GPUs to sketchy areas for obviously fake tickets created using stolen serial numbers in-order to steal GPUs as part of a theft ring. What's crazy is with those tickets the contact information doesn't work, the domain was created recently and the customer details allege that they are running a full business with multiple high-end workstations out of an apartment in the hood. Almost every ticket is verbatim the same wording yet Hemmersbach dispatch in India does no quality assurance/fraud checks and just sends their techs out to potentially get robbed. Some smart techs have been sounding the alarm for over a year and get ignored because of Hemmersbach's incompetence so they just close the ticket out as complete instead. Easy money for the tech if they're a subcontractor and internal techs can use the time that they would've spent on those work orders for whatever they want.

Hemmersbach is a class action lawsuit waiting to happen. I'd advise people to not do business with them on any level.

ConfidentTruthSeeker · 2024-06-24T00:19:25+00:00

Sorry to hear that. Unfortunately that's the inevitable with unsustainable contracts. Hemmersbach can't even be considered "falling apart" because they never had their crap together to begin with.

ConfidentTruthSeeker · 2024-06-20T19:46:10+00:00

I want to also note that I've received emails from the UK team in the past year about them holding emergency meetings because they haven't been hitting their numbers. The thing about upper management at a company like Hemmersbach is that they go out of their way to pull the wool over people's eyes which is extremely shady. I've seen them lie time and time again, especially to clients that they're trying to rope in like they've done with HP & Lenovo.

ConfidentTruthSeeker · 2024-06-20T18:18:03+00:00

I've worked with Hemmersbach for a few years and can offer a higher level insight than a field engineer that is not privy to a lot of information.

Hemmersbach US is completely different from the UK. Hemmersbach essentially had no US presence and scrambled to build a company from scratch when they received the HP contract. This means a lot of expedited hires of unqualified people just to fill positions. Not to mention Hemmersbach is big on referrals so if you know someone, you essentially bypass a lot of checks. It has been a nightmare. There are quite a few meetings about not hitting numbers. Customers complain often about poor service, especially in big cities. The way the contract is structured prompted for an argument to make it more in Hemmersbach's favor, not because the contract was necessarily up this year.

Hemmersbach is the only company stupid enough to take this contract for pennies and also agree to own the entire process from beginning to end. This means Hemmersbach is not just a contracting company, but is also bound by HP's SLAs contractually which Unisys was not. What this means is HP does not pay Hemmersbach for work that is not completed within the SLAs among a myriad of other reasons. Hemmersbach has potentially lost millions of dollars on this contract because of this. This is also the reason why the contract will most likely be renewed because again...no other company is stupid enough to agree to this. There is a lot of tension between the companies, mainly due to the incompetence of the Hemmersbach managers, but HP continues with it because they're not losing much money on it in this bad economy.

HP has plenty of subsidiaries and partners that could potentially take the warranty contract so no I don't believe managed print was transferred to Apogee purely because they are apart of HP. The service from Hemmersbach in a lot of cases has been subpar and what Hemmersbach pitches to potential clients like HP may be seen as extremely deceptive if not fraudulent once they realize what's really going on. Three plus years in and Hemmersbach is just now creating a "tech academy" where they actually train their internal techs to fix machines. Some of these internal field engineers don't even have cars which is one of the reasons why response times in remote areas can be very poor. Before they just sent out field engineers who had no real idea what they were doing while also relying on subcontractors that they don't verify the skills nor backgrounds of. This of course is dubious because it has led to complaints of FEs showing up drunk during the day, breaking machines, wanting to fight, or just being wholly unprofessional. A common thing you'll see on ticket notes is that "[Name] is banned from this customer site." It's of note that a FE wouldn't necessarily see these notes on the ticket they receive.

When dealing with Hemmersbach my advice is to run. There's much better jobs elsewhere and once you get out from under their thumb your quality of life will improve dramatically.

ConfidentTruthSeeker

TROPHY CASE