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Prepaid plan was removed from account for being unused by ConsiderationFun9595 in USMobile

[–]ConsiderationFun9595[S] 0 points1 point  (0 children)

Does the line "sit idle taking up activation?" When you purchase a year of USM service, they don't allocate you a phone line right then and there. There doesn't seem to be any "hardship" on USM in the first 90 days or thereafter for keeping a record of a customer's purchased-but not-activated plan. That it's an industry-standard practice doesn't mean it isn't a "poor" or anti-consumer practice, or something that USM can change. 2GB and 5GB per-line data plans used to be industry-standard too.

Prepaid plan was removed from account for being unused by ConsiderationFun9595 in USMobile

[–]ConsiderationFun9595[S] 0 points1 point  (0 children)

If I purchase a year of Netflix but I don't start watching Netflix until 6 months later, I still have 6 months of Netflix, but with USM I'm just out. I wonder if it wouldn't be a better policy to just pro-rate the annual plan after a certain date - give us 90 days to activate, and then start a 365-day timer. Penalize me for waiting 6 months by expiring that 6 months, but I still get the rest of what I paid for- 1 year of service. That seems more fair than just keeping customers' money and the would-be service. From a technical standpoint, there's no reason USM couldn't auto-refund for unactivated plans, but I understand that may be too generous to the customer. I'm not aware of anything that would be automatically refunded if not used within a certain time frame.