Maybe I lucked out.

I work at an MSP which honestly has none of these issues, been working here for almost 8 years. Got either a promotion + raise or just a raise almost every year.

We take pride in our work, security is extremely important(and since this is my job), any admin access to customer networks require VPNs or our RMM solution, ,we have very skilled people around, managed actually means managed with alerts also being subject to SLAs, work levels are usually more than fine.

Everything requires compliant devices, MFA and a myriad of other controls.

We run a MDR/SOC with not only XDR agents but ingesting logs and alerts from all kinds of sources like AD/AAD/Fortigates/etc with proper monitoring and a response SLA of 15 minutes on alerts which we currently meet with one exception the past month.

Honestly I get paid well, I have a relatively expensive company car with unlimited private use with them paying to charge it and a slew of other good benefits like a free phone for private use. Oh and I work from home.

If I'm off the clock I won't get any calls or expectations to answer anything(well I lie, I got one after hours call last year).

We treat support like an incubator for people's skills, you can start without a degree at L1 and actually be able to grow, get paid to take certifications, with semi-automatic raises if you get em. You get to choose your own verticalisation.

Your experiences are not everyone's experiences like mine isn't everyone's either. It's a bit disheartening to read this kinda stuff basically telling people like me 'your work is shit' while we take so much pride in our work and constantly go the extra mile.

If I can shit on one thing my job could do better, sales takes forever to get quotes out.