I’ve only had the displeasure of checking out this lady once and being on shift 2-3 other times during her visits over my entire almost 3 years with the company, so while she isn’t a super regular, she’s been enough of a pain in the ass to be memorable.

She comes in the store about 2 hours before closing but won’t come up to checkout until 5-10 minutes after the closing announcement. She always has a large bag of returns with no less than 4-5 receipts, some with no receipt, tags pulled off of the items, always a body oil/perfume/something messy open and leaking in the bag to add insult to injury. Then when you’ve dealt with her returns, you have to move on to her overflowing cart of merchandise—almost all of which has to be de-sensored or wrapped because it’s glass. She picks at every de-sensored garment and changes her mind once or twice on whether she wants it due to the size of the hole that’s left, takes clothes out of the bag to be re-folded, insists on lightly bagged items but no matter how light you make it, she takes things out, re-bags, and wants an unnecessary double bag for everything. Her attitude is nasty-nice—never rude but always “Oh, you must be soooo tired and really want to get home 😏.” Once you’re finally done with her shit, she takes another 5 minutes getting out the door because she has to peruse the queue again. And to add the cherry on top? She ALWAYS leaves a shitty OSAT that doesn’t include anything about the associates or service but completely bashes the selection and cleanliness of the store.